It Operation Manager - บริษัท อาร์ค อินไซท์ จำกัด
บริษัท อาร์ค อินไซท์ จำกัด · กรุงเทพมหานคร
- Location
- กรุงเทพมหานคร
- Salary
- ขึ้นอยู่กับคุณสมบัติ
- Job Type
- งานประจำ
- Work Type
- Onsite
- Education
- ปริญญาตรีหรือสูงกว่า
- Posted
- 13/11/2026
Responsibilities
- Lead and oversee end-to-end IT and on-site support operations, ensuring business objectives, service targets, and SLAs are consistently met.
- Manage daily operations in a contact center environment, covering both business processes and technical workflows.
- Monitor and resolve service issues, including incident management, escalation, and resource coordination.
- Continuously improve operational processes, efficiency, and service quality.
- Proactively identify operational risks and gaps, and implement appropriate controls and processes to support business stability and continuity.
- Collaborate with internal teams, including Service, Network, Security, Infrastructure, and Development, as well as external vendors, to ensure seamless service delivery.
- Lead and develop the team, providing guidance and coaching to support engineers while promoting knowledge sharing and best practices.
- Ensure solutions, SOPs, and known errors are properly documented to improve first-call resolution and reduce recurring incidents.
- Ensure compliance with IT policies, security standards, and applicable requirements, including ISO 27001, PDPA, and PCI-DSS.
- Support internal and external audits, as well as Business Continuity Planning (BCP) activities.
- Coordinate and support strategic initiatives, regional projects, and cross-functional projects as assigned by senior management.
- Communicate operational updates, key issues, and performance results to management, ensuring alignment between business objectives and operational delivery.
Qualifications
- Education: Bachelor’s degree or higher in Business Administration, Management, or a related field.
- Experience: At least 8–10 years of experience in SI Operations and Project Management, with a proven track record in a leadership role.
- Technical Skills: Strong understanding of enterprise IT services, operational architectures, and the project lifecycle.
- English Proficiency: Good command of spoken and written English, with the ability to communicate and coordinate effectively with regional teams.
- Communication Skills: Excellent communication and presentation skills, with the ability to establish professional credibility quickly.
- Personal Attributes: Proactive, decisive, dedicated, and detail-oriented, with a strong leadership mindset and full ownership of results.
Benefits
- กองทุนสำรองเลี้ยงชีพ
- การฝึกอบรมและพัฒนาพนักงาน
- ค่าทำงานล่วงเวลา
- ค่าทำฟัน
- เงินช่วยเหลือฌาปนกิจ
- ท่องเที่ยวประจำปี
- เที่ยวประจำปี หรือเลี้ยงประจำปี
- โบนัสตามผลงาน/ผลประกอบการ
- โบนัสประจำปี
- ประกันสังคม
- ประกันสุขภาพ
- ประกันอุบัติเหตุ
- ลาบวช
About บริษัท อาร์ค อินไซท์ จำกัด
Headquartered in Singapore, Ark Insights (Thailand) is a pioneer specializing in Contact Centre Outsourcing. The Call Centre is at the heart of your business, so it is essential that you are able to eliminate downtime whilst boosting performance at all times. We recognize that a good design is simply not enough on its own and that the hard work really begins when you start using our facility. Building on the knowledge and expertise within our business that comes from almost 30 years of operating within the marketplace, our Data Centre Facilities Management (DCFM) team delivers a scalable and professional range of services aimed solely at providing critical data centre solutions. Ark Insights Centre Facilities Management is designed to meet the challenges of maintaining, operating and managing complex and high performing data/voice centres now and in the future. Underpinned by Call Centre specific and fully integrated tools and software our systems and processes support the key elements of critical facilitiesmanagement throughout the lifecycle of your Centre.
288/3 Soi Rung Rueang, Samsen Nok, Huai Khwang, Bangkok 10310
