Online Marketplace Executive - บริษัท เอนฟอร์เต จำกัด

1. Marketplace Management

• Manage and optimize marketplace stores, including product listings, pricing, promotions, vouchers, and product content.
• Monitor inventory availability and coordinate with warehouse and 3PL partners to maintain stock accuracy and minimize overselling.
• Oversee order processing, returns, cancellations, and customer service issues to support a positive customer experience.
• Plan and execute marketplace campaigns in line with the commercial calendar.
• Monitor store performance, customer ratings, service standards, and platform policy compliance.


2. Live Commerce Operations
• Plan and coordinate live-selling schedules across TikTok Shop and Shopee.
• Coordinate streamers and supporting teams, ensuring readiness of scripts, product information, promotional offers, and live-session materials.
• Monitor live-session performance, including hours, views, engagement, and sales, and maintain accurate records for reporting and payment processing.


3. KOL/KOC and Affiliate Management
• Coordinate with agencies and creators on talent selection, campaign deliverables, content schedules, and commercial terms.
• Facilitate contract coordination and approval processes with the GM and relevant HRBP, Legal, and accounting stakeholders.
• Coordinate product samples, campaign execution, and deliverable tracking.
• Monitor creator and affiliate performance and identify opportunities to improve campaign effectiveness and sales contribution.


4. Digital Advertising and Sales Growth
• Execute and optimize marketplace advertising campaigns within approved budgets.
• Monitor key performance indicators, including ROAS and CPA, and recommend optimization actions by product or SKU.
• Conduct competitor and market research covering pricing, product bundles, promotions, and content strategies.
• Identify opportunities to improve conversion rates, sales performance, and overall channel profitability.


5. Logistics and Payment Coordination
• Coordinate with third-party logistics (3PL) providers on shipment collection, delivery performance, failed deliveries, and returns.
• Work with Finance to reconcile cash-on-delivery (COD) collections and marketplace payouts.
• Follow up on operational discrepancies and support timely resolution.


6. Performance Reporting and Continuous Improvement
• Prepare daily and weekly reports covering GMV, order volume, average order value (AOV), return rate, advertising performance, and other relevant KPIs.
• Analyze performance trends, identify gaps against targets, and recommend practical action plans.
• Track the effectiveness of implemented initiatives and support continuous improvement in e-commerce operations.
• Other as assigned.

Enforte was established in Thailand as a start-up in cosmetics, nutrients products field and distributes to customers by E-commerce channels.

With great efforts, enthusiasm and modernized management, makes every effort in reaching out a breakthrough solution to become a pioneer in this industry.

Our vision is to support and provide international standard high-quality products and sustainable value to our customers, as well as contribute to our partners’ success. To make it substantial, we always make a total effort day by day to look for the most efficient and effective manufacturing process, product quality, and final distribution channels on the digital business platform.