Tenant Service & Sales Manager - บริษัท เรนวูด โฮลดิ้ง จำกัด

1. Leasing & Revenue Generation

• Source prospective tenants, present available spaces and lease terms, negotiate, and close deals with new tenants. Negotiate lease renewals with existing tenants to increase the Occupancy Rate (OCC) and maintain continuous revenue.
• Support and motivate Sales Freelancers to source new tenants, accelerate deal closures, and drive OCC toward the target.
• Identify opportunities to increase revenue from all types of leasable spaces, particularly the mall’s common areas.

2. Tenant Service & Business Development

• Manage tenant relationships and provide tenant services, coordinate problem resolution, and support smooth business operations to retain tenants and encourage lease renewals.
• Develop initiatives to increase tenants’ sales through promotions, sales activities, and collaboration among tenants in order to attract more customers and support their business success.

3. Event & Space Rental

• Plan and generate revenue from renting common areas for events, exhibitions, booths, and commercial activities by sourcing clients, presenting packages, negotiating terms, and closing deals.
• Coordinate with event organizers and relevant departments to ensure that events are conducted according to plan and the mall’s regulations, while monitoring revenue and traffic results.

4. Tenant Fit-out & Construction Management

• Manage and monitor the design, fit-out, and construction of new tenant spaces, from reviewing and approving plans in coordination with relevant departments through to final inspections and readiness checks before opening.
• Ensure that tenants and contractors comply with the mall’s regulations, including construction requirements, safety standards, and project timelines, so that stores can open as scheduled.

5. Marketing Coordination

• Coordinate with the Head Office Marketing Team to obtain support for marketing, public relations, promotions, and activities that increase tenants’ sales, attract customers, increase foot traffic, and generate revenue for the mall, while monitoring the results of each initiative.
• Note: The Tenant Service & Sales Team is responsible for identifying requirements, coordinating with relevant parties, and monitoring results. The Head Office Marketing Team is the primary department responsible for executing marketing activities.

6. Performance Monitoring & Reporting

• Monitor, analyze, and report on the number of new tenants, lease renewals, OCC, revenue from leased spaces and events, and the progress of new store openings. Propose solutions and revenue-enhancement initiatives, and present and analyze issues with management at least once a month.

Job Qualifications

• Bachelor’s degree or higher in Business Administration, Marketing, Real Estate Management, Property Management, or a related field.
• Minimum 5 years of relevant experience in Leasing, Tenant Relations, Business Development, Sales, or Commercial Management, preferably within a shopping mall, community mall, retail, commercial property, or mixed-use development environment.
• Proven experience in tenant acquisition, space presentation, lease negotiation, deal closing, and lease renewal.
• Strong understanding of Occupancy Rate (OCC), rental revenue, lease renewal, tenant mix, and commercial space management.
• Strong sales, negotiation, and closing skills, with the ability to engage effectively with prospective tenants, business operators, brands, and external partners.
• Ability to identify and develop new revenue opportunities from leasable areas, common areas, event spaces, booths, pop-up stores, and other commercial activities.
• Experience in tenant relationship management, including tenant servicing, issue resolution, tenant retention, and business development support.
• Good understanding of tenant fit-out and store opening processes, with the ability to coordinate effectively with tenants, contractors, Building Management, Engineering, and other relevant functions.
• Ability to work closely with the Marketing team on promotional campaigns, events, tenant sales initiatives, and foot traffic generation.
• Strong analytical skills with the ability to monitor and evaluate commercial KPIs, including Occupancy Rate, New Tenant Acquisition, Lease Renewal Rate, Rental & Event Revenue, and Tenant Opening Readiness.
• Strong communication, presentation, negotiation, coordination, and problem-solving skills.
• Proficient in Microsoft Office, particularly Excel and PowerPoint, for performance tracking, analysis, and management reporting.
• Good command of English, with the ability to communicate effectively in a business environment.
• Commercially driven, proactive, customer-focused, and results-oriented, with the ability to work effectively against revenue, leasing, and occupancy targets.

The Reignwood Park, the World-Class Community for Multi-Generational Living, which marks a blueprint shift towards a new concept in crafting ultraluxe mixed-use projects that include every dimension of a world-class luxurious lifestyle.