Customer Support Executive - AMS LOGISTICS CO., LTD.

• Customer Inquiry Management: Respond promptly and professionally to client questions regarding software features, account settings, and workflow setup via live chat, email, and phone.

• Product Assistance: Walk users step-by-step through core module capabilities, including AI route optimization, inventory management, and shipment tracking tools.

• Troubleshooting & Escalation: Diagnose user errors or application glitches, resolving routine issues directly and escalating complex technical bugs to the engineering team.

• Documentation & Knowledge Base: Maintain organized records of support tickets, update client FAQs, and document common user feedback to help improve future software updates.

• Administrative Support: Assist with onboarding new accounts, updating client profiles, and performing general data-entry tasks related to account maintenance.

• Experience: 1–3 years of experience in customer support, helpdesk, or administrative assistance (SaaS/software industry preferred).

• Communication: Outstanding written and verbal communication skills with a patient, customer-first attitude.

• Technical Aptitude: Ability to quickly learn complex software applications and explain features clearly to non-technical users.

• Problem-Solving: High attention to detail with strong organization and time-management skills.

• Nice-to-Have: Prior exposure to supply chain, freight/logistics operations, or enterprise ERP systems.

Developed by AMS Logistics, The AI Logistics is a cloud-based ERP software built "by logistics people for logistics people," specifically designed to empower Thai logistics SMEs. It unifies the entire supply chain workflow—from freight management and sales to accounting and HR—into one seamless platform.

By leveraging AI and API integrations (such as connecting directly to the Thai Revenue Department), it automates time-consuming tasks like extracting data from Bills of Lading and generating accounting documents. This reduces manual errors, lowers operational costs, and eliminates the need for fragmented legacy tools, ultimately helping local logistics providers compete internationally.