Product Trainer Manager - บริษัท เอส พี วี ไอ จำกัด (มหาชน)
บริษัท เอส พี วี ไอ จำกัด (มหาชน) · กรุงเทพมหานคร
- Location
- กรุงเทพมหานคร
- Salary
- ขึ้นอยู่กับคุณสมบัติ
- Job Type
- งานประจำ
- Work Type
- Onsite
- Education
- ปริญญาตรีหรือสูงกว่า
- Posted
- 23/09/2026
Responsibilities
1. Product Training Strategy
- Develop and execute annual Product Training strategy aligned with business objectives and commercial targets.
- Identify Product Knowledge and competency gaps across Sales, Store Management and relevant teams.
- Develop training roadmap covering new products, existing products, solutions and customer experience.
- Establish training standards and competency frameworks for Product Knowledge.
2. Product Knowledge & Training Program
- Develop and deliver Product Training for Apple products, accessories, services and related technology solutions.
- Translate complex product features into practical selling points and customer benefits.
- Design training programs covering Product Knowledge, Product Demonstration, Solution Selling, Cross-selling and Up-selling.
- Develop training materials, presentation decks, product guides, e-learning and assessment tools.
3. New Product Launch
- Lead Product Training preparation for new product launches and product updates.
- Coordinate with Commercial, Marketing, Retail Operations and relevant stakeholders to ensure sales teams are launch-ready.
- Develop Train-the-Trainer programs to ensure consistent product knowledge across stores.
- Monitor readiness of Sales teams before product launch.
4. Trainer & Team Management
- Lead, coach and develop Product Trainers / Store Trainers.
- Establish Trainer standards, coaching guidelines and delivery quality.
- Conduct Train-the-Trainer sessions and evaluate trainer performance.
- Build a scalable training model to support multiple branches and retail locations.
5. Sales Capability Development
- Work closely with Sales and Retail Operations to convert Product Knowledge into sales performance.
- Develop sales scenarios, role plays and product demonstration techniques.
- Analyze sales performance and customer feedback to identify training opportunities.
- Partner with Store Managers to reinforce product knowledge through coaching and on-the-job training.
6. Training Effectiveness & Analytics
- Establish KPIs and measurement framework for Product Training effectiveness.
- Conduct Product Knowledge assessments before and after training.
- Analyze training completion, assessment scores and business impact.
- Prepare regular training performance reports and recommendations for management.
Qualifications
- Bachelor's degree or higher in Business Administration, Marketing, Education, Technology, Communication or related fields.
- 5–8 years of experience in Product Training, Sales Training, Learning & Development, Retail Training or related functions.
- At least 2–3 years of experience in a supervisory/managerial role.
- Experience in Technology, Consumer Electronics, Apple, IT Retail or Telecommunications is highly preferred.
- Strong understanding of Product Knowledge and Solution Selling.
- Strong presentation, facilitation and coaching skills.
- Able to design training programs and learning materials independently.
- Strong analytical and stakeholder management skills.
- Good command of English, both written and spoken.
- Able to travel to branches/stores when required.
Benefits
- กองทุนซื้อบ้าน
- กองทุนสำรองเลี้ยงชีพ
- การตรวจสุขภาพประจำปี
- การฝึกอบรมและพัฒนาพนักงาน
- ค่าคอมมิชชั่น
- ค่าตอบแทนพิเศษ
- ค่าทำงานล่วงเวลา
- ค่ายินดีมงคลสมรส
- เครื่องแบบพนักงาน, ชุดยูนิฟอร์ม
- เงินกู้
- เงินช่วยเหลือกรณีเกิดภัยพิบัติ
- เงินช่วยเหลือฌาปนกิจ
- เที่ยวประจำปี หรือเลี้ยงประจำปี
- เบี้ยขยัน, ค่าตอบแทนพิเศษ
- ประกันชีวิต
- ประกันสังคม
- ประกันสุขภาพ
- ประกันอุบัติเหตุ
- มีเวลาการทำงานที่ยืดหยุ่น
- ลาบวช
- ลาเพื่อสมรส/ ลาเพื่อติดต่อราชการ/ ลาบวช/ ลาเพื่อจัดงานศพ ฯลฯ
- วันหยุดพักผ่อนประจำปี (ทุกระดับ)
About บริษัท เอส พี วี ไอ จำกัด (มหาชน)
S P V I Public Company Limited' is a leading provider of enterprise and education technology solutions, serving clients across a wide range of industries. With a strong track record of innovation and customer satisfaction, we are dedicated to empowering our clients with the tools and services they need to succeed in the digital age. Join our team and be a part of our continued growth and success!
2 Premier Place, 1st Floor, Zone A, 3rd Floor, Soi Premier 2, Srinakarin Road, Nong Bon Sub-district, Prawet District, Bangkok 10250
https://spvi.mihcm.com/CareerPortal/Careers?q=O5TMwZOXikUoftnLgFE%2Fkw%3D%3D&lang=Th
