Process Improvement Specialist - บริษัท เงินให้ใจ จำกัด

In this Process Improvement Specialist role, you will play a key part in assessing business and operational impacts to conceptualize customer journeys for new or affected business areas, identify implementation scopes, and secure project approvals. You will manage projects by translating business scopes into technical requirements and coordinating with IT teams to design and develop systems that efficiently meet business needs. Your core responsibilities will also include gathering requirements and analyzing pain points in existing processes/systems to propose cost-effective solutions with acceptable risks. You will design and implement functional requirements as a Business Unit lead for IT-related projects, aiming to uplift customer experience, improve productivity and efficiency across the bank, and mitigate potential risks within processes. Furthermore, you will be responsible for developing and revising frameworks, principles, and guidelines for designing and implementing functional requirements to serve end-to-end processes, thereby enhancing customer experience, boosting bank-wide productivity, and effectively mitigating risks.