Operations Manager - บริษัท ซอนทานา จำกัด (สำนักงานใหญ่)

Key Responsibilities

Operations & Service Optimization

• Oversee daily guest service, housekeeping, maintenance operations for 200+ apartments across Bangkok, Phuket and Pattaya to ensure seamless check-ins, issue resolution, and high-quality service.
• Oversee and continuously enhance end-to-end guest service operations, ensuring a seamless check-in experience, efficient issue resolution, and high satisfaction levels.
• Establish data-driven operational benchmarks and KPIs to measure and improve efficiency, service quality, and team performance.
• Resolve challenging property operations cases to maximize guest satisfaction and minimize revenue loss

People Leadership & Cross-Department Collaboration

• Build, mentor, and lead a high-performing guest operations team including service coordinator, planner, admin, maintenance and housekeeping team, fostering a culture of accountability and excellence.
• Establish and execute training programs to enhance team capabilities and service standards.

Technology, Innovation & Automation

• Identify, implement, and scale automation tools, AI-driven solutions, and technology-driven processes to streamline workflows.
• Drive a culture of continuous improvement by leveraging technology and data analytics to optimize guest operations delivery.

• 5+ years of experience in operations, hospitality, or property management.
• Proven leadership in scaling teams and optimizing service operations.
• Strong people and process management track-record
• Strong analytical, problem-solving, and communication skills.
• Fluent in English and Thai (additional languages are a plus).
• Background in technology-driven hospitality or startup environments.
• Familiarity with CRM, AI-driven tools, and automation platforms.