Area After-Sales Supervisor - บริษัท โอโมเวย์ (ประเทศไทย) จำกัด

1. After-sales Store Standardized Management and Control:
 Responsible for the whole-process supervision of distributors within the jurisdiction, strictly implementing brand after-sales service standards, maintenance procedures, store image, tools and equipment as well as Material Management specifications, investigating and troubleshooting store operation loopholes, and urging stores to carry out standardized rectification, so as to ensure the unified, standardized and efficient operation of the service system.

 2. Store Operation Coaching and Empowerment:
Conducting on-site assistance through regular store visits, and providing targeted coaching on the service capabilities, maintenance skills, customer reception and process compliance of the store's after-sales team;Establish a regional after-sales training system, organize store managers, maintenance experts and maintenance technicians to carry out regular skill, service and Compliance Training and drills, and comprehensively improve the professional competence of the regional team and store efficiency.

 3. Customer Complaint Control and Reputation Maintenance:
 Coordinate the handling of major and difficult after-sales customer complaints within the jurisdiction, coordinate multi-party resources such as stores, technology and spare parts to quickly close customer complaint issues; monitor regional customer satisfaction and NPS reputation data, optimize service weaknesses in a targeted manner, reduce complaint rates, and enhance the brand's regional user reputation and loyalty.

 4. Market and competing product trend monitoring:
Investigate the after-sales service policies and operation modes of competing products in the jurisdiction, and regularly output regional after-sales market analysis reports; optimize local after-sales operation strategies in combination with regional market characteristics, and assist headquarters in improving regional after-sales support policies and management and control mechanisms.

5. Compliance management and project implementation:
 Supervise the compliance practices of stores within the jurisdiction to eliminate illegal business operations; Implement various after-sales special activities, service upgrade projects and new product after-sales guarantee schemes of the headquarters, follow up the project execution progress and implementation effects, and submit work summaries and review reports on schedule.

1. Educational Background and Age:
 - College diploma or above, with a priority for those majored in automotive service, machinery, marketing or other related fields;
 - aged 25-45, in good health, and able to adapt to regular regional business trips.
2. Work Experience:
 - 3-5 years of relevant work experience in after-sales operation, store management or regional supervision at new energy vehicle or mainstream motorcycle enterprises.
 - familiar with the whole process of new energy three-electric maintenance, after-sales claim and store operation; those with overall management experience are preferred.
3. Professional Competence:
- Proficient in standardized processes of automotive after-sales service, store efficiency improvement and customer complaint handling logic. - Proficient in excellent Data Analysis, capable of accurately identifying store issues through data and implementing rectification measures.
- Skilled in terminal training, team empowerment, and regional overall management.
4. Comprehensive Quality:
- Possess strong cross-departmental collaboration, communication and negotiation
- Problem-solving skills, with strong stress tolerance; be rigorous and responsible in work - Outstanding execution and overall planning ability, and have good market sensitivity and terminal service mindset.
5. Language Requirements:
Candidates with English/Chinese communication skills are preferred.