Area Technical Supervisor (After Sales) - บริษัท โอโมเวย์ (ประเทศไทย) จำกัด

1. Store Capability Improvement: Responsible for improving the technical capabilities of store maintenance personnel in the assigned region, and providing technical empowerment training for dealer technicians as needed. 2. Store Technical Support: Provide technical support and troubleshooting assistance for dealer maintenance technicians, handle and follow up on technical support tickets reported by dealers until the issues are fully resolved, and communicate and coordinate with the Chinese technical team for complex technical cases. 3. Problem Analysis and Coaching Verification: Analyze on-site failures that occur frequently and repeatedly, and put forward suggestions for improvement and preventive measures; conduct on-site visits, verification and support at dealers. 4. Case Library Curation: Conduct root cause analysis on faults, compile classic cases into fault case studies, and conduct regular training. 5. Service Activity Implementation Supervision: Supervise stores to implement the released service activities in accordance with the standards, urge them to complete the activities on schedule, and report the progress regularly.

1. Education Background and Age: A college diploma or above in automotive engineering, mechanical engineering, electrical engineering or related fields is required. 2. Work Experience: - At least 2-3 years of relevant work experience in automotive technical support, workshop operation and maintenance after-sales service, fault diagnosis or after-sales field - priority given to those with experience in EV, electric motorcycles, automotive technology or new energy vehicles. 3. Professional Competence: -Proficient in automotive systems including electrical, mechanical, electronic and diagnostic systems, with experience in vehicle troubleshooting and root cause analysis. - familiar with automotive diagnostic tools and technical service procedures - capable of reading and understanding maintenance manuals and wiring diagrams. 4. Comprehensive qualities : - Strong capabilities in cross-departmental collaboration, communication and negotiation - Problem-solving; strong stress resistance and clear sense of purpose; rigorous and responsible in work, with outstanding execution and overall planning skills; - Proficient in computer operation, and willing to regularly go on business trips to distributors and service centers within the designated area. 5. Language requirements: - Candidates with proficiency in English or Chinese for communication are preferred.