Application Support and Business Analyst - บริษัท ไทยบริดจสโตน จำกัด

• Oversee and provide daily technical support for SAP related (primarily PP, and FICO module) and various Non-SAP business applications to ensure 24/7 business continuity.
• Act as the senior escalation point for complex technical issues, performing root cause analysis (RCA) and implementing permanent fixes.
• Monitor system performance, interfaces, and batch jobs daily to prevent downtime and ensure data integrity across platforms.
• Manage service requests and incidents within defined SLAs, ensuring high-quality support for all end-users.

• Lead and execute IT projects independently, managing everything from initial requirement gathering to final deployment.
• Support management in project roadmap planning and resource allocation.

• Bridge the gap between business needs and technical solutions by providing expert BA/SA services
• Analyze and design solutions for SAP-related modules, non-SAP applications, and cross-application integration.
• Continuous optimization of SAP PP and Non-SAP workflows to improve plant productivity.

• Proactively identify and implement AI and Automation use cases within daily routines to reducemanual tasks.
• Drive the adoption of new digital tools across the organization.

• Maintain daily and periodic IT controls in accordance with J-SOX standards, including user access reviews and change management logs.
• Ensure all daily system modifications and configurations follow the established Change Control Board (CCB) process and documentation standards.

• Mentor and coach junior staff on daily support best practices and technical troubleshooting.
• Maintain a high-quality Knowledge Base (SOPs, FAQs) to empower the team and improve first-callresolution rates.

• Manage relationships with external suppliers and service providers to ensure quality delivery and cost-effectiveness; negotiate contracts and monitor vendor SLA performance.
• Act as a functional consultant for various business units regarding application-related matters, including planning and controlling the IT budget and investment justification.

•  All business decisions and actions must serve and be in line with the Group’s Essence, principles & values, TRACE, and our way to serve the community.
• Partnering with Business & Functional Leaders to champion, communicate, inculcate, drive, promote and live Bridgestone’s Essence and TRACE principles & values.
• Fostering and promoting diversity i.e. gender-, generational, cultural, nationality-diversity in all aspects.

• Bachelor’s or Master’s degree in Computer Engineering, Computer Science, Information Technology, or a related field.
• Minimum 8–10 years of experience in IT Application Support, with proven experience in mentoring and coaching junior team members
• Expertise in SAP PP or related module & Business Analysis: Extensive hands-on experience in managing SAP PP or related modules, business process mapping, and translating complex requirements into functional designs.
• Independent Project Leadership: Proven track record in leading and executing end-to-end IT projects independently, including managing timelines, risks, and project budgets.
• Compliance & Governance (J-SOX): Solid background in managing IT internal controls, specifically ensuring application compliance with J-SOX standards and coordinating with auditors.
• AI & DX Initiative Support: Experience in identifying, proposing, or implementing Digital Transformation (DX) and AI-related solutions to enhance business efficiency.
• Multi-Sector & Stakeholder Management: Background in acting as a Technical Consultant for various business units (Manufacturing, Sales, or Retail) and managing relationships with external vendors.
• Mentorship & Team Development: Experience in coaching and providing expert-level guidance to junior IT staff to improve overall technical competency.

ตลอดระยะเวลากว่า 45 ปี ที่บริดจสโตนมุ่งมั่นส่งเสริมพัฒนายางรถยนต์ให้ก้าวล้ำไปข้างหน้าอย่างไม่หยุดยั้ง เพื่อให้ลูกค้าได้รับสิ่งที่ดีที่สุดและเกิดความพึงพอใจสูงสุดจนได้รับความไว้วางใจจากผู้บริโภคมาอย่างยาวนานจวบจนถึงวันนี้เรายังคงทำสิ่งที่ดีที่สุดต่อไป เราจึงต้องการบุคลากรซึ่งมีความรู้ความสามารถ และความมุ่งมั่นมาร่วมพัฒนาองค์กรและเติบโตไปพร้อมกับเราในตำแหน่งงานต่อไปนี้: