Aftersales Manager - SIME DARBY AUTO SPORTS LTD. (Head Office)

·       Lead, supervise, and manage the service department to ensure high-quality service delivery.

·       Ensure that customer vehicles are serviced and repaired efficiently, minimizing turnaround times while maintaining high service standards.

·       Manage workshop scheduling and ensure optimum use of resources and staff.

·       Foster long-term relationships with customers, providing outstanding aftersales support.

·       Handle customer complaints and resolve any service-related issues promptly and professionally.

·       Promote loyalty programs, upselling opportunities, and repeat business initiatives.

·       Oversee the parts department, ensuring that inventory levels are optimized and managed efficiently.

·       Coordinate the ordering, receiving, and distribution of automotive parts and accessories.

·       Monitor parts sales, margins, and identify areas for improvement.

·       Lead and motivate the aftersales team, providing training, support, and performance reviews.

·       Ensure that all staff are up to date with the latest automotive technology, repair techniques, and customer service skills.

·       Encourage a culture of teamwork, continuous improvement, and high morale.

·       Drive sales of aftermarket services such as extended warranties, vehicle upgrades, and accessories.

·       Prepare and manage budgets for the service and parts departments.

·       Ensure all aftersales operations are compliant with safety regulations and environmental standards.

·       Oversee workplace safety and ensure all technicians follow proper safety protocols.

·       Provide regular reports on service department performance, sales figures, and customer satisfaction metrics.

·       Maintain accurate records of all service transactions, repairs, and parts used.

·       Analyze business performance, track key metrics, and develop strategies to improve profitability.

• Bachelor's degree in Business, Automotive Engineering, or a related field is preferred
• Excellent leadership and management abilities.
• Strong customer service skills with a focus on building long-term relationships.
• Ability to analyze and interpret performance data to make informed decisions.
• Proficiency in service management software and Microsoft Office.
• Knowledge of automotive parts and accessories is essential.
• Strong problem-solving skills and attention to detail.
• Excellent communication and interpersonal skills.
• Strong business acumen with a passion for customer service.