Workforce Management - บริษัท ทรานสคอสมอส (ไทยแลนด์) จำกัด
บริษัท ทรานสคอสมอส (ไทยแลนด์) จำกัด · กรุงเทพและปริมณฑล
- Location
- กรุงเทพและปริมณฑล
- Salary
- 28,000 - 30,000 บาท/เดือน
- Job Type
- งานตามสัญญาจ้าง รายเดือน/รายปี
- Work Type
- Onsite
- Education
- ปริญญาตรี
- Posted
- 24/07/2026
Responsibilities
- วางแผนและพยากรณ์กำลังคน (Forecasting & Planning)
- ติดตามการปฏิบัติงานแบบเรียลไทม์ (Real-Time Adherence - RTA)
- บริหารจัดการและลดความเสี่ยงด้าน Service Level Agreement (SLA)
- จัดทำรายงานและวิเคราะห์ข้อมูลการดำเนินงาน
- วิเคราะห์แนวโน้มและนำเสนอแนวทางเพื่อเพิ่มประสิทธิภาพการทำงาน
- ประสานงานกับทีม Operations
- สนับสนุนการวางแผนอัตรากำลังระยะยาว
Qualifications
- ปริญญาตรีในสาขาที่เกี่ยวข้อง
- ประสบการณ์อย่างน้อย 2-3 ปีในด้าน Operations หรือ Workforce Management
- ความสามารถในการสื่อสารภาษาไทยและภาษาอังกฤษได้เป็นอย่างดี
- ความเชี่ยวชาญในการใช้งาน Microsoft Excel ในระดับดีมาก
- หากมีประสบการณ์ด้าน Content Moderation, Trust & Safety, E-commerce Operations, หรือ BPO จะได้รับการพิจารณาเป็นพิเศษ
Benefits
- การฝึกอบรมและพัฒนาพนักงาน
- ค่าทำงานล่วงเวลา
- ทำงานสัปดาห์ละ 5 วัน
- เที่ยวประจำปี หรือเลี้ยงประจำปี
- ประกันสังคม
- ประกันสุขภาพ
About บริษัท ทรานสคอสมอส (ไทยแลนด์) จำกัด
transcosmos (Thailand) Co., Ltd.
About Ustranscosmos (Thailand) Co., Ltd. is a leading international subsidiary of transcosmos inc., a global powerhouse in Business Process Outsourcing (BPO) and Customer Experience Management (CXM). Headquartered in Japan with over 60 years of proven industry expertise, the transcosmos group operates across more than 180 locations in 36 countries and regions, driven by a talented workforce of over 70,000 professionals worldwide.
Established in Thailand in 2008, we have expanded to a dynamic team of over 2,500 employees operating from state-of-the-art operational hubs in Bangkok and Chiang Mai. We serve as the trusted behind-the-scenes partner for world-renowned brands, delivering digital excellence and operational success for top-tier e-commerce giants, leading electric vehicle (EV) manufacturers, global social media platforms, financial institutions, and major retail conglomerates.
Our Core ServicesDigital CX & Contact Center Solutions: Comprehensive omnichannel customer support (Voice, Chat, Email, and Social Media) featuring multilingual capabilities and advanced AI integration to maximize customer satisfaction.
One-Stop E-Commerce Services: End-to-end e-commerce management, covering store operations, digital sales strategy, performance marketing, and supply chain logistics.
Digital Marketing & Data Analytics: Targeted digital campaigns, Voice of Customer (VOC) data analysis, and Customer Data Platform (CDP) integration.
IT & Engineering Solutions: Software development, IT infrastructure support, and specialized engineering design (e.g., CAD/CATIA).
Why Join Us?Global Exposure: Collaborate with prestigious international projects and global Fortune 500 brands.
Diverse & Inclusive Culture: Work in a progressive, multicultural environment that celebrates equal opportunity, creativity, and open communication.
Professional Growth: Access world-class upskilling programs, professional training, and clear career advancement pathways.
Attractive Benefits: Competitive compensation packages, language skill allowances, shift/overtime premiums, comprehensive health & life insurance, performance incentives, and engaging staff activities.
Primary LocationsBangkok: Pakin Building Rama 9 Hub (Near MRT Rama 9 / Din Daeng), Asoke HQ (Exchange Tower)
Chiang Mai: Chiang Mai Branch Office. (Airport Bussiness Park)
About Ustranscosmos (Thailand) Co., Ltd. is a leading international subsidiary of transcosmos inc., a global powerhouse in Business Process Outsourcing (BPO) and Customer Experience Management (CXM). Headquartered in Japan with over 60 years of proven industry expertise, the transcosmos group operates across more than 180 locations in 36 countries and regions, driven by a talented workforce of over 70,000 professionals worldwide.
Established in Thailand in 2008, we have expanded to a dynamic team of over 2,500 employees operating from state-of-the-art operational hubs in Bangkok and Chiang Mai. We serve as the trusted behind-the-scenes partner for world-renowned brands, delivering digital excellence and operational success for top-tier e-commerce giants, leading electric vehicle (EV) manufacturers, global social media platforms, financial institutions, and major retail conglomerates.
Our Core ServicesDigital CX & Contact Center Solutions: Comprehensive omnichannel customer support (Voice, Chat, Email, and Social Media) featuring multilingual capabilities and advanced AI integration to maximize customer satisfaction.
One-Stop E-Commerce Services: End-to-end e-commerce management, covering store operations, digital sales strategy, performance marketing, and supply chain logistics.
Digital Marketing & Data Analytics: Targeted digital campaigns, Voice of Customer (VOC) data analysis, and Customer Data Platform (CDP) integration.
IT & Engineering Solutions: Software development, IT infrastructure support, and specialized engineering design (e.g., CAD/CATIA).
Why Join Us?Global Exposure: Collaborate with prestigious international projects and global Fortune 500 brands.
Diverse & Inclusive Culture: Work in a progressive, multicultural environment that celebrates equal opportunity, creativity, and open communication.
Professional Growth: Access world-class upskilling programs, professional training, and clear career advancement pathways.
Attractive Benefits: Competitive compensation packages, language skill allowances, shift/overtime premiums, comprehensive health & life insurance, performance incentives, and engaging staff activities.
Primary LocationsBangkok: Pakin Building Rama 9 Hub (Near MRT Rama 9 / Din Daeng), Asoke HQ (Exchange Tower)
Chiang Mai: Chiang Mai Branch Office. (Airport Bussiness Park)
388, Exchange Tower 37th Floor, Sukhumvit Road, Klongtoey, Bangkok 10110
0-2021-5511, 0-2021-5512, 0-2021-5514
