Parts Repair & Logistics Coordinator (SEA) - Otis Elevator Company (Thailand) Limited

Repair & Logistics Coordination
• Coordinate inbound and outbound shipments of repair parts from Southeast Asian countries to the repair center in Thailand.
• Monitor shipment status from pick-up to final delivery and provide timely updates.
• Liaise with freight forwarders, courier companies, customs brokers, and logistics providers to ensure smooth transportation.
• Follow up on customs clearance, shipment delays, and logistics-related issues.
• Maintain accurate records of shipment activities, repair status, and delivery schedules.

Regional Communication & Customer Support
• Act as the primary point of contact for overseas stakeholders regarding repair orders and shipment status.
• Communicate effectively with regional teams via email, phone calls, and virtual meetings in English.
• Provide regular updates on repair progress, shipment tracking, and expected completion timelines.
• Respond promptly to inquiries and ensure a high level of customer service.

Administrative & Documentation Support
• Prepare and manage shipping documents, invoices, packing lists, and import/export documentation.
• Support repair order administration and system data entry.
• Generate periodic reports on shipment performance, repair turnaround times, and operational activities.
• Ensure documentation complies with company standards and requirements.

Process Improvement
• Identify opportunities to improve repair logistics processes and shipment visibility.
• Support the implementation of standard operating procedures and best practices.
• Escalate risks that may impact repair lead times or customer commitments.

Education
• Bachelor's Degree in Business Administration, Logistics, Supply Chain Management, International Business, or related fields.

Experience
• 2-5 years of experience in logistics coordination, shipping, customer service, supply chain, operations support, or administrative coordination.
• Experience with international shipments, import/export activities, or freight forwarding is preferred.
• Experience working with regional or multinational teams is an advantage.

Skills & Competencies
• Good command of written and spoken English.
• Strong email communication and follow-up skills.
• Ability to understand shipment tracking information and logistics processes.
• Excellent coordination, organizational, and multitasking abilities.
• Detail-oriented with strong problem-solving skills.
• Proficient in Microsoft Excel, Outlook, and other Microsoft Office applications.
• Experience using ERP systems such as JDE, SAP, Oracle, or similar platforms is a plus.

Preferred Qualifications
We would particularly like to hear from candidates who have experience in:
• Logistics Coordination
• Shipping or Freight Forwarding
• Import & Export Operations
• Regional Customer Service
• Supply Chain Administration
• Spare Parts Management
• Repair Service Coordination

Experience working with DHL, FedEx, UPS, customs brokers, or freight forwarders will be highly regarded.
Who We Are Looking For
We are seeking someone who:
• Enjoys coordinating with people from different countries and cultures.
• Is highly organized and proactive in following up on outstanding issues.
• Takes ownership of tasks and sees them through to completion.
• Can manage multiple priorities effectively.
• Has a strong customer-service mindset and excellent communication skills.
• Thrives in a fast-paced, international working environment.

Why Join Us?
• Work with regional teams across Southeast Asia.
• Gain exposure to international logistics and repair operations.
• Develop your career in Operations, Logistics, Supply Chain, and Regional Coordination.
• Use and enhance your English communication skills in daily work.
• Play a key role in supporting critical repair services that impact customers across the region.

Apply Now
If you are passionate about coordination, logistics, customer service, and working with international teams, we invite you to join our growing regional operations team.
Be part of a team that keeps repair operations moving across Southeast Asia. 🚀

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