Facility Manager — Sales Gallery & Luxury Experience Centre - บริษัท อนันดา ดีเวลลอปเม้นท์ จำกัด (มหาชน)

• Conduct daily pre-opening inspections of all areas within the Sales Gallery (2-storey warehouse conversion), covering all M&E systems, AV/multimedia installations, HVAC, lighting controls, model room fixtures, and public circulation spaces.

• Ensure all building systems are fully operational, well-maintained, and consistently performing to luxury-grade standards throughout operating hours.

• Oversee preventive and corrective maintenance programmes, maintaining accurate Maintenance Logs, Defect Registers, and Asset Records.

• Coordinate with specialist contractors (AV technicians, lighting engineers, fine-finish carpenters) ensuring work is carried out without disrupting client visits.

• Manage the commissioning, testing, and sign-off of all new installations or fit-out works within the gallery.

• Maintain the appearance, cleanliness, and ambience of all areas — reception, model rooms, lounge, parking, and external approach — to a standard equivalent to an international 5-star hotel.

• Implement and uphold brand environment guidelines, ensuring spatial presentation, scent, sound, and lighting consistently reflect the ultra-luxury project identity.

• Identify and proactively resolve any visual defect, malfunction, or inconsistency before it is noticed by clients or sales staff.

• Conduct post-visit reset procedures to restore all areas to showroom-ready condition promptly.

• Coordinate with the Sales and Marketing teams to prepare the venue for all scheduled VIP appointments, private viewings, exclusive events, and roadshow presentations.

• Oversee event set-up and breakdown, ensuring furniture, AV systems, catering areas, and VIP reception zones are configured correctly and on time.

• Brief facility team and front-of-house staff before each VIP visit to ensure all protocols are understood and adhered to.

• Respond immediately to any facility-related issue raised during client interactions; resolve discreetly and without disruption.

• Source, evaluate, and manage all facility-related service providers — including premium cleaning companies, M&E contractors, AV specialists, landscaping, and pest control.

• Draft and administer service agreements; monitor KPIs and SLAs to ensure vendor performance meets luxury standards.

• Conduct regular vendor performance reviews and escalate non-compliance with appropriate documentation.

• Ensure all contractors working on-site hold valid licences, insurance, and safety certifications.

• Manage access control systems, CCTV, and security protocols to maintain the exclusivity and privacy required for an ultra-luxury sales environment.

• Supervise security personnel to ensure their conduct, appearance, and service manner are aligned with luxury hospitality standards.

• Develop and implement emergency response procedures for fire evacuation, medical incidents, and security breaches.

• Maintain a visitor access log and ensure client confidentiality is protected at all times.

• Prepare and manage the annual Operating & Maintenance Budget for the Sales Gallery.

• Monitor monthly expenditure, identify variances, and take corrective action to remain within approved budget.

• Review and approve supplier invoices; ensure cost efficiency without compromising quality standards.

• Provide quarterly budget utilisation reports to the Area Manager / Head of Luxury Projects.

• Prepare weekly Facility Status Reports covering building condition, maintenance activities, vendor performance, and upcoming works.

• Maintain comprehensive records including: Maintenance Schedules, Inspection Checklists, Incident Reports, and Training Records.

• Liaise with the Project team and construction contractor during the construction phase to ensure a smooth handover and gallery readiness.

  We provide management services for condominium buildings, housing estates, and office buildings for both public and private sectors. With a highly skilled team that has over 15 years of experience in managing residential projects, we focus on combining our extensive experience with cutting-edge technology, along with service excellence that has earned the trust of our clients.

Our goal is to deliver maximum convenience and satisfaction to our customers, while ensuring efficient management that upholds transparency and ethics.