Tenant Service Expert (ศูนย์การค้า Gateway at Bangsue) - บริษัท แอสเสท เวิรด์ คอร์ป จำกัด (มหาชน)
บริษัท แอสเสท เวิรด์ คอร์ป จำกัด (มหาชน) · กทม. (บางซื่อ)
- Location
- กทม. (บางซื่อ)
- Salary
- ขึ้นอยู่กับคุณสมบัติ
- Job Type
- งานประจำ
- Work Type
- Onsite
- Education
- ปริญญาตรี
- Posted
- 19/07/2026
Responsibilities
- Foster Strong Tenant Relationships: Build and maintain positive, professional relationships with tenants.
- Act as the first point of contact to resolve concerns or service needs promptly, ensuring high satisfaction and long-term retention.
- Drive Tenant Renewal to Achieve Business Targets: Proactively manage and monitor lease expirations. Coordinate with Leasing and Finance teams to support timely tenant renewals and minimize vacancy downtime.
- Engage tenants in retention discussions, understand renewal barriers, and ensure renewal conversion aligns with property revenue targets.
- Support Leasing and Sales Transitions: Coordinate closely with leasing and sales teams to facilitate tenant onboarding, handovers, and fit-out processes. Assist in tenant orientation and ensure smooth transitions during move-in or renewal.
- Ensure Lease Compliance: Monitor and manage tenant adherence to lease agreements, including payment schedules, operational obligations, property rules, and regulatory compliance. Provide clarification and support to help tenants meet all terms effectively.
- Manage Proactive Tenant Communication: Disseminate timely updates regarding property operations, regulations, activities, or maintenance. Ensure transparent, consistent, and responsive communication to enhance tenant engagement and trust.
- Manage Short-Term Lease (<3 Months): Oversee commercial short-term tenants (e.g., pop-ups, kiosks, flea market), including contract setup, space coordination, approvals, and service alignment.
- Support Operational Efficiency: Work collaboratively with Property Management and Operations teams to identify and address operational pain points from the tenant perspective. Support issue resolution and escalation protocols.
- Drive Tenant-Centric Property Improvements: Gather and consolidate tenant feedback to provide insights that contribute to space improvement, operational upgrades, and future planning. Act as a voice of the tenant in internal discussions.
- Contribute to Financial and Business Goals: Support tenant retention, service excellence, and occupancy optimization—key levers for achieving rental revenue, EBITDA, and property performance targets.
- Promote a Positive Property Environment: Foster a supportive and professional atmosphere where tenants feel valued, well-serviced, and aligned with AWC’s positioning as a lifestyle destination leader.
Qualifications
- Experience: 3–5 years in tenant relations, property management, or customer service within retail, hospitality, or commercial real estate sectors.
- Relationship Management: Strong interpersonal skills and customer-centric approach to problem solving and engagement.
- Communication Skills: Excellent verbal and written communication abilities in both Thai and English.
- Operational Understanding: Familiarity with leasing terms, service-level expectations, and basic building operations.
- Proactive Mindset: Demonstrated ability to anticipate needs, resolve issues quickly, and propose improvements.
- Team Collaboration: Experience working with leasing, property, and facility teams in a dynamic business environment.
- Growth-Oriented Mindset: A “can-do” attitude with a willingness to learn, adapt, and embrace innovation to improve processes.
Benefits
- car park
- Dental insurance
- Life insurance
- Medical insurance
- กองทุนสำรองเลี้ยงชีพ
- การฝึกอบรมและพัฒนาพนักงาน
- โบนัสตามผลงาน/ผลประกอบการ
- โบนัสประจำปี
- ประกันชีวิต
- ประกันสังคม
- ประกันสุขภาพ
- ประกันอุบัติเหตุ
- สิทธิการเบิกค่าทันตกรรม
About บริษัท แอสเสท เวิรด์ คอร์ป จำกัด (มหาชน)
Asset World Corporationis a member of TCC Group, one of Thailand’s most prominent conglomerates. The core focus of Asset World Corporation is on real estate development and investment involving a growing and diverse portfolio of hospitality, lifestyle destinations and commercial workspaces. A constantly growing leader in various aspects of the real estate industry, AWC continues to grow and expand with a diverse array of completed and in-the-works projects focused on high-potential areas with strategic advantages and solid foundations. This formula, encapsulated in the simple slogan, “Building a Better Future”, facilitates the promotion of projects that flourish with the country and improve the quality of life throughout Thailand.
54th FL. Empire Tower, 1 South Sathorn Rd. Yannawa, Sathorn, Bangkok 10120
ืเนาวรัตน์ พรศาตนันท์
0-2180-9999,081 823 1200
