Transportation Manager - บริษัท ดีเอสวี คอนแทรคท์ โลจิสติกส์ จำกัด (สำนักงานใหญ่)

• Manage daily domestic transportation activities, including FTL, shuttle, dedicated fleet, white glove delivery, store transfer, home delivery, special delivery, and customer-specific transport requirements.
• Ensure shipments are planned, executed, monitored, and completed according to customer requirements, agreed SOP, service level, and delivery timeline.
• Supervise transport planning, vehicle assignment, driver coordination, pickup, delivery, POD return, milestone update, and shipment closure.
• Ensure daily operational readiness, including manpower, fleet availability, route planning, vehicle condition, equipment readiness, and contingency arrangement.
• Monitor daily service performance and quickly resolve delays, complaints, incidents, failed deliveries, service failures, and operational escalations.

• Act as a key operational contact point for customer communication, service updates, issue handling, and performance discussion.
• Ensure customer requirements are clearly understood and translated into SOP, work instruction, operation flow, checklist, escalation matrix, and daily execution plan.
• Support new customer implementation, onboarding, pilot run, go-live, hypercare, stabilization, and continuous service improvement.
• Maintain strong customer relationships through proactive communication, professional reporting, practical solutions, and timely escalation.
• Support MBR/QBR preparation, KPI reporting, root cause analysis, corrective action plan, and improvement updates.

• Manage transport vendors, subcontractors, dedicated fleet, drivers, and manpower providers to ensure service quality, safety, security, and compliance.
• Monitor vendor and driver performance in terms of punctuality, delivery quality, vehicle condition, driver behavior, POD accuracy, cost control, and incident handling.
• Coordinate vendor capacity planning to support daily operations, peak volume, urgent requests, weekend operations, and business expansion.
• Ensure drivers and vendors follow DSV requirements, customer SOP, safety standards, security procedures, uniform requirements, and service protocols.
• Conduct vendor performance reviews and drive corrective actions when service gaps or repeated failures occur.

• Monitor key operational KPIs, including on-time pickup, on-time delivery, POD return, shipment completion, failed delivery, customer complaint, incident rate, vehicle utilization, and cost performance.
• Analyze operational gaps, cost leakage, productivity issues, process bottlenecks, and service failures.
• Drive improvement actions to improve efficiency, reduce avoidable cost, improve fleet utilization, and strengthen service quality.
• Support billing accuracy, cost verification, vendor cost control, selling-rate validation, and profit improvement initiatives.
• Work closely with finance and commercial teams to ensure correct cost allocation, charge validation, and margin protection.

• Develop, review, and maintain SOP, work instruction, operation flow, checklist, control points, escalation matrix, and customer-specific requirements.
• Ensure team members, drivers, vendors, and subcontractors comply with DSV policy, customer requirements, QMS, safety standards, security requirements, and operational procedures.
• Support internal audit, customer audit, incident investigation, CAPA preparation, preventive action, and service recovery plan.
• Ensure shipment data, POD, booking records, delivery evidence, cost documents, and operational files are properly maintained, accurate, and traceable.
• Promote a strong control culture with clear ownership, proper handover, timely escalation, and disciplined follow-up.

• Lead, coach, and develop the domestic transportation operation team to achieve strong execution discipline and customer service performance.
• Assign tasks, monitor workload, guide problem-solving, and ensure clear accountability within the team.
• Build a responsive, disciplined, customer-focused, and solution-oriented operation team.
• Promote teamwork across customer service, control tower, warehouse, customs, finance, commercial, vendors, and management.
• Support manpower planning, resource optimization, training, performance review, and team capability improvement.

• Identify opportunities to simplify processes, reduce manual work, improve visibility, and increase operational productivity.
• Support lean process improvement, automation initiatives, dashboard development, milestone tracking, and digital reporting.
• Drive standardization of daily operation process, reporting format, escalation flow, and performance monitoring.
• Support management in business expansion, operational transformation, productivity improvement, and service model development.

• Bachelor degree in Logistics, Supply Chain, Transportation, Business Administration, or related field.
• Minimum 5-8 years of experience in domestic transportation, trucking, logistics operations, 3PL, freight forwarding, or supply chain management.
• Minimum 2-3 years of people management or supervisory experience.
• Strong experience in FTL, domestic trucking, dedicated fleet, shuttle operation, white glove delivery, home delivery, retail delivery, healthcare delivery, or customer-specific transport solutions.
• Good understanding of transport planning, fleet management, vendor management, driver management, POD control, KPI management, cost control, and service recovery.
• Experience in customer implementation, SOP preparation, operation flow design, performance reporting, and issue escalation.
• Strong problem-solving, communication, negotiation, stakeholder management, and leadership skills.
• Able to work under pressure, manage urgent issues, and make decisions in a fast-moving operation environment.
• Good command of English and Thai, both written and spoken.
• Good computer literacy in Microsoft Excel, PowerPoint, Outlook, transport systems, GPS tracking, and reporting tools.

Preferred Qualifications:

• Experience in multinational logistics company, 3PL environment, or large-scale transport operation.
• Experience managing premium customer operations, high-value cargo, white glove service, retail delivery, healthcare delivery, dedicated fleet, or EV fleet operation.
• Knowledge of QMS, ISO, GDP, safety compliance, transport audit, risk assessment, incident reporting, and CAPA process.
• Experience with TMS, GPS tracking, digital dashboard, automation tools, and milestone visibility management.