Senior Operations Manager (Location: Romklao) - บริษัท ดีเอสวี คอนแทรคท์ โลจิสติกส์ จำกัด (สำนักงานใหญ่)

Purpose of this position:

• Sr. Operations Manager has full responsibility for the responsible site/s P&L performance.

• To ensure under the direction of the department business plan that the job holder successfully achieve the operational targets for all warehouse activities, co-ordination these activities across all support departments (Human Resource, IT, Compliance, Financial and Administrative) where their work or input assists in the achievement of the targets.

• Within the framework of all warehouse functions, operational and transport processes, the Sr. Operations manager is to ensure the smooth of operation and follow up and managing all shop floor and driving activities.

• The Sr. Operations Manager is a proactive, strategic thinker whose skills contribute to the efficient, systematic and profitable operation of the company’s Logistics department.

• To closely work with Operations Manager to ensure the contractual KPI and customer satisfaction are improved or maintained.

Main Responsibilities

• To direct, Administration/Customer Service Managers and Operations Manager in their various duties and ensure that the work is completed within the required timescales and the quality standard determined by the internal and external of customer.

• Set individual targets for subordinates to ensure the daily and long-term targets are met. These will be agreed between you, your colleagues and your managers. Any variances to target will be discussed at operation meeting with colleagues.

• Ensure that all team leaders can achieve all KPIs

• Ensure that effective communication is maintained between all OPS staff level and all Department involved in site.

• To contribute to cost reduction by finding new way of operating in more efficient way.

• Responsible for procurement of raw and packaging materials.

• Work with project management team to implementing new business or revise current products and procedures: labelling, packaging, ingredient research, costing.

• Initiate and conduct continuous improvement scheme for all areas of logistics/operations under responsibilities.

• Forecast facility capabilities and manage a proactive equipment maintenance program.

• Develop and measure to upgrading all operations procedures and job functions. 

• Any other jobs assigned by Head of BOG.

• Professionally represent the company in all forums (meetings, seminars, courses etc).

• Maintain and follow company rules, regulations and Health, Safety and Environmental Standards.

Quality, Health, Safety & Environment

• Perform assigned tasks to support DSV meets its objectives and targets regarding quality, health, safety, and environment follow all requirements as set out in the QHSE policy.

• It is the responsibility of all staff to ensure that their day-to-day activities embrace sustainability/Health and safety therefore reducing the impact upon the environment, supporting the communities we work in and reducing incidents in the workplace.

Function / Market & Industry Knowledge / Business Acumen / Process working

Organizational and Operational Effectiveness

• Contribute to short and long-term organizational planning and strategy as a member of the management team.

• Manage and increase the effectiveness and efficiency of Support Services (BD, Project, HR, IT and Finance) through improvements to each function as well as coordination and communication between support and business functions. 

• Drive initiatives in the management team and organizationally that contribute to long-term planning, including an initiative geared toward operational excellence. 

• Optimize, implement and successfully manage production efficiency and quality standards.

• Analyses and implement process flow improvements, to include capabilities for growth.

• Develop and oversee implementation and administration of department policies, systems, and procedures.

• To generating and implementing strategies to improve service level and improve efficiency throughout the organization.

• Promote 5S, continuous improvement (CIP, POP) and lean thinking 

• Supervise and coach the level of assistance and supervises as a basis. 

Compliance Management

• Compliance with the Safety and Security regulation and ISO standard requirement according to Schenker policy and Customer requirements.

• To manage for ensuring teams/operations work in safe condition and comply with HSE standard and requirement.

• Serve as primary liaison in addressing legal issues e.g. licensing, governing instruments, incident management, etc.

Financial Management

• Direct annual budgeting and planning process for the organization's annual budget with Head of Contract Logistics and Financial team.

• Develop and manage annual budget and monthly P&L of responsible site.

• Oversee monthly and quarterly assessments and forecasts of organization's financial performance against budget, financial and operational goals. 

IT Management

• Identifies the problem of internal procedures related to system and proposes the solution to get more effective and efficient procedure.

• To ensure the accurate, maintain and reliable of WMS and linking by working with IT System.

Human Resource Management

• To ensure no. of resources, manpower and equipment to meet the operation requirement.

• Employee benefits and organizational insurance.

• Manage the employment and training of admin and warehouse operatives.

• Determines optimum staffing model for the department.

• Manage production personnel: Work allocation, training, and problem resolution.

• Assess and plan staff skill development and career management to ensure all staffs are trained and fully equipped to perform their responsibilities and have the opportunity for career growth.

• Evaluate employee performance and motivate to achieve peak productivity.

Skills & Competencies

Personality traits

• Excellent in English both written and spoken.

• Good project diagnostic and analysis information.

• Knowledge of government contract management and Knowledge and experience in organizational effectiveness and operations management implementing best practices.

• Strong interpersonal, negotiation, presentation and communication skills (oral and written) and the ability to motivate and lead a diverse workforce to achieve desired results.

• High analytical and problem-solving skills including reconciliation (inventory and accounts)

• Warehouse/Transportation Management System.

• Team & Conflict management, Strategic Planning and Delegation skills.

• Demonstrated leadership and vision in managing staff groups and major projects or initiatives. 

Educational Background

• Bachelor’s degree or higher.

• Minimum 10 years experiences of relevant working experience in Logistics or Supply Chain.

• A demonstrated commitment to high professional ethical standards and a diverse workplace.

• Ability to look at situations from several points of view. 

• Persuasive with details and facts. 

• End-to-end supply chains experience, especially logistics IT, transportation, warehousing management and importation and exportation.

• Proven history of successful goal setting, achievement, and employee management.

• Procurement management and Knowledge of human resource management.

• Knowledge of Logistics business and Manufacturing and the ability to lead team to constant Lean improvement.

• Excellent customer interface experience and problem-solving skill.

• Ability to motivate and work in a fast moving, pressure environment.

• Experience and intelligence to deal with complex quantitative and qualitative analyses.

Computer Literacy

• Bachelor’s degree or higher.

• Minimum 10 years experiences of relevant working experience in Logistics or Supply Chain.

• A demonstrated commitment to high professional ethical standards and a diverse workplace.

• Ability to look at situations from several points of view. 

• Persuasive with details and facts. 

• End-to-end supply chains experience, especially logistics IT, transportation, warehousing management and importation and exportation.

• Proven history of successful goal setting, achievement, and employee management.

• Procurement management and Knowledge of human resource management.

• Knowledge of Logistics business and Manufacturing and the ability to lead team to constant Lean improvement.

• Excellent customer interface experience and problem-solving skill.

• Ability to motivate and work in a fast moving, pressure environment.

• Experience and intelligence to deal with complex quantitative and qualitative analyses.

We are and USA-Based global logistics company with a global network active in over 140 countries with a workforce of over 18,000 people. UTi is a NASDAQ-listed company with earnings of over US$3 billion per year. About us: www.go2uti.com

Because of our continued growth, we are accepting applications for the following position: