Guest Experience Host (SEA LIFE Bangkok) - บริษัท เมอร์ลิน เอ็นเตอร์เทนเมนท์ส (ประเทศไทย) จำกัด/บริษัท สยาม โอเชี่ยน เวิร์ล กรุงเทพ จำกัด

Responsibilities

Work as GE staffs to deliver professional guest service to all guest contact including educational group and agent to provide a positive experience for visitors and improve the KPI performance related services business by achieving objectives.


JOB PURPOSE
To Carry out all front of house guest service activities which includes selling tickets and packages, providing group tours and educational groups, food and beverages, and souvenirs. And is also a provider of information about aquatic animals in the talk show as well.


Interpretive function:
• To be a guide in aquarium to suggest product of company i.e., fish, aquatic exhibition etc.
• To take care Education group and service customer at all activity area including Beyond the Surface tour, all feeding shows and any added-on education programs
• To provide interpreting and/or translating services for visitors in the aquarium service includes field trips, assemblies, counselling sessions, club meetings, extracurricular activities, and other educational settings.
• To facilitate communication through use of Thai, spoken English, cultural mediation, and knowledge about visual accessibility.

F&B, Retail function:
• To suggest and sell food, beverage, and souvenir for product up-selling
• Highlighting benefits of products to guests to increase sales
• Make sure the display area is filled with products. To create opportunities to sell products and enhance the image of the store.
• Assistance in stock count at the end of every month.

Ticketing and Information function:
• To sell all type of admission tickets. Including to suggest the best value package to customers and our various interesting activities.
• Able to provide accurate information of SLBK to customers based on good service.
• Thorough understanding of all ticket types and actively promote admission.

General:
• Has excellent knowledge of the attraction and high-level understanding of all products sold to answer guests’ questions in detail
• Always ensure the delivery of excellent customer services to be achieved the KPIs Score and reach the Mystery target score.
• Help guests with special requirements, i.e., disable guests, those not feeling well, lost property, etc.
• Comply with the Company's Cash policies correctly. If working in the F&B, Retail, and Ticketing or the section that relevant with sells.
• Must perform according to the Standard of Operations (SOP) set by the company.

• Thai nationality.

Welcome to be part of the world leading entertainment company Merlin Entertainment Group.

Siam Ocean World Bangkok Co.,Ltd. is part of Merlin Entertainments Group which includes a fantastic range of resorts and theme parks - Alton Towers, Chessington World of Adventures, THORPE PARK, Heide Park in Germany and Gardaland in Italy, LEGOLAND parks in four different countries plus the world’s most exciting range of branded Mid Way attractions in the SEA LIFE Centres, Dungeons, Madame Tussauds and LEGOLAND Discovery Centres. We are Europe’s number one visitor attraction business and the world’s second largest leisure and entertainment companies. We have over 30 million visitors a year to 56 attractions in 12 different countries and we employee over 13,000 people worldwide.

Working for Merlin Entertainments means that you can take full advantage of an excellent package and if you want to develop a full-time career, being part of the wider Group means there’ll always be further opportunities to grow, develop and try new things – plus full and continuous support along the way