• Defines project requirements by identifying project milestones, phases, and elements; forming project team
• Evaluating business processes, uncovering areas for improvement, and developing and implementing solutions.
• Create direct channels of communication to software and application developers that get the job done without managerial interjection
• Implement a comprehensive management plan for each project and hold regular stakeholder meetings to keep all interested parties updated in project progress
• Provides references for users by writing and maintaining user documentation; providing help desk support; training users.
• Maintain an outstanding relationship with customers and industry partners as well as the development team
• Leading ongoing reviews of business processes and developing optimization strategies.
• Staying up-to-date on the latest process and IT advancements to automate and modernize systems.
• Conducting meetings and presentations to share ideas and findings.
• Performing requirements analysis.
• Documenting and communicating the results of your efforts.
• Effectively communicating your insights and plans to cross-functional team members and management.
• Gathering critical information from meetings with various stakeholders and producing useful reports.
• Working closely with clients, developers, and managerial staff.
• Manage and monitor all installed systems and infrastructure.
• Liaise and communicate effectively with all levels of users on IT support requests.
• Track and monitor for all office-related IT issues, such as incident resolutions.
• Properly escalate unresolved issues to internal Technical / IT Team.
• Refer to internal database or external resources to provide accurate technical solutions.
• Record of hardware and software inventory.
• Document troubleshooting procedures and operations manuals.
• Research, design, implement and troubleshoot information systems and technology solutions in support of business needs.
• Assist with client on Adhoc IT projects.
• Adherence to client’s existing company policies.