Customer Service Specialist (Chinese Speaking) 23K++
บริษัท ทรานสคอสมอส (ไทยแลนด์) จำกัด- Handle customers contacts via phone and email
- Resolve product or service problems by clarifying the customer's complaints and feedback
- Determining the cause of the problem, selecting and explaining the best solution to solve the problem
- Expediting correction or adjustment and following up to ensure resolution
- Contribute to team effort by accomplishing related results as needed
- Follow communication procedures, guidelines and policies
- Recommend potential products or services to management by collecting customer information and analyzing customer needs
- Go the extra mile to engage customers
- Suggest solutions when a product malfunction
- How to use applications (how to register, redeem points, promotion code conditions and etc)
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- Able to work on public holiday
- Able to work on shift timing
- Annual Leaves and Special Leaves
- Attractive Salary
- Bachelor’s degree
- Fluent Chinese competencies
- Good working environment and good employee relations
- Social Security and Health Insurance
- ทำงานสัปดาห์ละ 5 วัน
MTS [Mitsiam Tele-Services] is a subsidiary of Mitsiam International, or Mitsui & Co. (Thailand), and transcosmos inc. of Japan. Combining the strengths of one of the founding value creators and business enablers with the expertise of the leading Marketing Chain Management outsourcing company, we provide integrated Business Process Outsourcing (BPO) solutions, focusing on Call Center, Data Management, and Online Support, as well as customized Market Research to help our clients optimize their business.