Customer Service Supervisor
บริษัท ลีเรคโก (ประเทศไทย) จำกัด- Ensure that customer service team has excellent communication, problem solving, professional phone etiquette skills, and develop professional solutions to solve challenges from customers for achieving customer satisfaction throughout company policy.
- Positively manage team's performance to ensure effectiveness and efficiency of productivity are met.
- Proactively provide supervision, guidance, and support to all team staffs and other related departments regarding operations, standardized procedures, and systems data.
- Supervise customer service teams towards achieving goals and align your work to organizational strategies.
- Develop customer service team and has effective development plan for each.
- Intelligently drive, motivate, and improve team spirit in order to make CS a happy place to work.
- Perform annual reviews, appraisals and performance management reviews for the customer service staff.
- Recruit and train customer service staff to deliver excellent customer service.
- To undertake such other duties as may reasonably be requested by a manager/supervisor.
- Bachelor's Degree or higher in related field.
- Male or female who is passionate about serving excellent customer service.
- Excellent communication skills for both verbal and nonverbal.
- 3-5 years experienced in leading and managing team in customer service field.
- Ability to take initiative to provide effective solutions to solve daily challenges.
- Ability to prioritize, multi task and work well under high pressure, tight timeline and result-driven environment.
- Ability to create trust and respect among team.
- Proactive and positive can-do attitude.
- Excellent interpersonal skill.
- Experience in using Workforce, SAP, CRM, Zendesk or Genesys would be advantage.
- Good computer skills
- Medical insurance
- กองทุนสำรองเลี้ยงชีพ
- การฝึกอบรมและพัฒนาพนักงาน
- ทำงานสัปดาห์ละ 5 วัน
- ประกันสังคม
- ประกันสุขภาพ
- มีเวลาการทำงานที่ยืดหยุ่น
- เงินช่วยเหลือฌาปนกิจ
- เที่ยวประจำปี หรือเลี้ยงประจำปี
- โบนัสตามผลงาน/ผลประกอบการ
- โบนัสประจำปี
"At Lyreco Thailand, we believe in a culture that values its people as a key enabler of our strategy and success. We encourage Lyreco people to become pioneers and inspire them to be the best they can be. Our core values of Excellence, Passion, Respect and Agility play a key part to create a work environment where Lyreco People have a great employee experience. Working together for tomorrow is our belief. Through a perfect blend of four enablers: people, technology, pioneer, and sustainability, we are committed to deliver a great customer experience".
Who We Are
Operating in Thailand for almost 20 years, Lyreco sells office and workplace supplies to many of the leading companies in Thailand. We are a global market leader, ranked number 3 in the world by sales, with operations across 25 countries selling through ecommerce and traditional channels.
Our Location
We work from a modern office next to Bangna BTS station at Bhiraj Tower in BITEC and from a large National Distribution Centre in Bangkok Free Trade Zone.
Your Development
We believe in developing our people and when working at Lyreco you’ll be constantly discovering new skills and knowledge with the help of our Learning & Development Team. We have an environment that inspires and rewards your creativity and innovation. Much of our success comes from our employees – a reason why we are committed to acquiring, retaining and developing the top talent on the market.
Sustainability
Lyreco is a company where sustainability is taken into account at all times, at all levels and for any decision; whether that is the environment, our people, our customers, suppliers or you.
เว็บไซต์
www.lyreco.co.th