Ocean Export Customer Service Coordinator (Contract Staff)
บริษัท ดีเอสวี แอร์ แอนด์ ซี จำกัดPurpose of the position :
- Be a coordinator between customers, PA Marketing & Sales and PA operations to ensure customer requirements and operational excellence are met.
- Provide professional operational consultancy to customer on any issues related to ocean export shipments
Key Tasks :
- Responsible for activities as per assigned accounts per trade lane.
- Ensure adherence to corporate, regional and area specific standards to achieve customer requirements, instructions and SOPs.
- Call forward coordination and service decisions that meet customer requirements and maximize profit of Panalpina.
- Provide shipping documents and information to suppliers.
- Follow up with customers to obtain complete and accurate documentation to meet with export regulations.
- Co-ordinate with Marketing & Sales to obtain ad hoc or spot quotations.
- Co-ordinate with overseas stations to ensure smooth operation.
- Co-ordinate with customers for pick-up and customs clearance arrangements.
- Make shipment bookings with ocean carriers and consolidators to ensure space availability to meet with committed service levels.
- Plan consolidation services in close cooperation with carriers.
- Co-ordinate with subcontractors to arrange deliveries and customs formalities for PA customs clearance shipments (e.g. Ex Works).
- Attend to all customer inquiries and respond in a timely manner with accurate information.
- Handle customer complaints, incidents and irregularities.
- Arrange for additional services upon customer request e.g. DG handling.
- Provide customer reports upon customer request and maintain the in-house weekly / monthly reports.
- Adhere to all applicable standards and guidelines published in IMS.
- Promote, present and adhere to Panalpina’s professionalism and policies at all times.
- Perform additional duties as assigned.
- Thai nationality
- Bachelor’s degree or higher in any fields
-1-3 years of operational experience in similar capacity
- Preferably with working experience in multinational freight forwarder
- Good command of English
Workplace : Vibulthani Tower 1 (Klongtoey)
Working hours : Monday - Friday 8.30-17.30 hrs
- การฝึกอบรมและพัฒนาพนักงาน
- ประกันสังคม
- ประกันสุขภาพ
- เครื่องแบบพนักงาน, ชุดยูนิฟอร์ม
- โบนัสประจำปี เดือน
DSV is a global supplier of transport and logistics services. The company has offices and facility in more than 80 countries on six continents. We provide and run supply chain solutions for thousand of companies on daily basis.
Our products & services are including :
- Sea Freight
- Air Freight
- Door-to-door services
- Project cargo handling
- Charter
- Customs Broker (AEO Certificate)
- Supply chain Management & Logistics
- Cross Border Transportation
- Freezone Warehouse
- Cargo Insurance
Our reach is global yet our presence is local and close to our customers. Read more at www.dsv.com
"Career Opportunities in Freight Forwarding"