Service Coordinator Officer
บริษัท กรุงไทย มิซูโฮ ลีสซิ่ง จำกัดJob Description :
1. Cordinate and maintain good relationship with customers and marketing team about customer claim and
negotiate with dealers and car makers for supporting customer claim. And update monthly customer claim report
(Problem and Improvement)
2. Providing mailing and handling the maintenance service report to all customers and follow up with customers to
bring the Leased car to service center on time. And update monthly customer follow up report (Leased car to service
center on time)
3. Follow up with customers satisfaction afger new car delivery, maintenance service case, accident case and other
service by using service performance evaluation form. And update monthly service performance evalution report
(Overall satisfaction lever and customer comment)
4. Coordinate wiht deales nad car makers for supporting safety driving training and new product introduction training
courses & consultancy to customers (Reducing the number of accident and repair)
5. Report to the Management on statistical data (customer claim report, customer follow up report, service
performance evaluation report)
- Male Age 30 - 45 years
- Bachelor's degree in any field
- At lease 3 years of experience in leased car, new car delivery, maintenance service, support markeitng section
- Has computer skills, including MS Excel, Word and PowerPoint
- Good communication skills
- Has a service mind
- Has the ability to think and resolve issues well
- ทำงานสัปดาห์ละ 5 วัน