fcc services (fcc), former First Contact Center, was established since 2003 as a pioneer to offer exceptional customer experience services and most comprehensive 24-hour outsourcing contact center providing voice and non-voice customer services, assistance services, customized reward/privilege programs, and CRM solutions to build customer relationship between leading multinational corporations and their customers.

Over the past few years, fcc has focused on offering expert and customizable CRM & CEM technology solutions ranging from designing Customer Data Platform (CDP), developing CRM software, to first-party data collection.

With a specialized technical support team and advanced tech solution, our clients can obtain their customer data consolidated and integrated into a single platform for further development on personalized and suitable strategies for their customers. The unified and easily accessible data could allow our clients to acquire their comprehensive customer analytics at their full potentials.