The United Nations World Food Programme

The World Food Programme (WFP) is the world's largest humanitarian agency fighting hunger worldwide, well known for its ability to deliver food assistance rapidly to people in need.

SCOPE – WFP’s Beneficiary Management and Transfer platform is the corporate system for Beneficiary Registration and Cash Based Transfers. As WFP moves towards rolling out SCOPE in all Country Offices (Cos) to establish and streamline Business Transformation processes, increased capacity for business and implementation support for COs is required at the Regional Bureaus (RBs).

We are seeking suitably qualified THAI nationals for the IT Business Transformation Officer (SCOPE-Service Desk Analyst) who will be a key member of the Support team which is established as a virtual service desk function.  S/he shall be capable to work independently, and provide technical support to SCOPE users globally by diagnoses and resolution of IT incidences, known errors and problems; S/he will log, prioritize and escalate incidents as per procedures.

The IT Business Transformation Officer (SCOPE-Service Desk Analyst) will be based in Bangkok, Regional Bureau, and reports to the Regional IT officer (RITO), with a technical reporting line to the SCOPE Service Support Manager.