EURO-CENTER (THAILAND) is looking for an Assistance Coordinator to join an International team of coordinators providing medical assistance to leisure and business travellers worldwide.
Purpose of the Job:
Assistance coordinator’s main task is to handle a customer service orientation and independent decision-making skills to assess and interpret the needs of the customers and to deliver efficient, cost-effective solutions to meet customer’s needs.
Main Responsibilities:
• Answer incoming calls from policyholders, hospitals, agents and customers (insurance companies) on a 24/7 shift rotation basis as well as create case files;
• Log in telephone call information correctly and in the right place in the internal computer program, in an efficient and standardized way;
• Communicate with policyholder, provider or customer (insurance company) to request additional information;
• Check policyholder’s details as per the first call procedure;
• Assist other team members, including the claims department, as necessary, for phone call, e-mail, and case handling needing specific language expertise;
• Participate in orientation programs for customers and new products;
• Identify missing documents, and be able to address the relevant party to organize the missing documents;
• Participate in cost containment by performing review of cases if it is required by Assistance management;
• Provide summary of activities during weekly meetings;
• Coordinate logistic arrangements locally and internationally to assist policyholders with medical and other claims;
• Work closely with medical professionals internally and externally
Euro-Center (Thailand) Co., Ltd.
