Credit Card Telesale Supervisor

Land and Houses Bank Public Company Limited

Financial/Banking/Securities

29/11/2025•

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Basic Requirements

Full Time

5 - 8 Year

Bangkok

Bachelor's Degree or Higher

Negotiable

Responsibilities

Responsibilities :

Supervisor oversees the daily operations of the call center team, ensuring efficient performance and adherence to company standards. This role involves managing a team of agents, monitoring key performance indicators, resolving escalations and implementing strategies to improve overall team efficiency and customer satisfaction.

Key Responsibilities:

• Supervise and lead a team of call center agents focused on telemarketing credit card products

• Set daily/monthly sales targets and monitor team performance to ensure achievement

• Provide coaching, guidance, and support to team members on sales techniques and customer handling

• Conduct call monitoring and deliver constructive feedback to improve agent performance

• Analyze sales reports and team KPIs to identify areas for improvement and implement action plans

• Coordinate with related departments such as Marketing, Product, and Training

• Ensure compliance with company policies and regulatory requirements (e.g., Bank of Thailand)

• Prepare and present performance reports to management on a regular basis

• Make outbound calls to promote credit card products to target customers

Key Performance Indicators (KPIs):

• Total Team Credit Card Sales Volume

• Conversion Rate

• Call Quality Score

• Staff Retention Rate

• Target Achievement Rate

• Average Handling Time for Sales Calls

• Customer Satisfaction Score (CSAT)

Requirements

• Bachelor’s degree or higher in any field

• Minimum 3 years of experience in Call Center or Tele Sales, with at least 1 year in a supervisory role

• Strong communication, leadership, and problem-solving skills

• Good knowledge of credit card products and relevant regulations

• Proficient in Microsoft Office and CRM systems

Welfare and Benefits

Life insurance (ประกันชีวิต)
Provident Fund
Staff training and development
5-day work week
Social security
Health insurance
Accident Insurance
Funeral payment support
Performance/results-based bonus
Annual bonus