Ecommerce Manager / Online Sales Manager

• Position Title: eCommerce Manager / Assistant Manager
• Department: Business Development - eCommerce Team
• Report to: Chief Business Development Officer
• Working Day: Monday – Friday
• Working Hours: 09.30 – 18.30, with 1 hour break
• Working Location: ProPlugin Headquarters

Key Responsibilities:

1. Online Sales Strategy Development: Develop and implement online sales strategies to drive growth across all online channels (website, social commerce, and marketplace) in close collaboration with the Chief Business Development Officer
2. Sales and Customer Service Operations: Oversee the daily sales and customer service operations for all online channels, ensuring seamless operations and customer satisfaction.
3. Product and Pricing: Ensure accurate product forecasting, product listings and product pricing across all online channels to maintain a high level of consistency and transparency for customers.
4. Customer Experience Optimization: Continuously optimize the online customer experience through enhancements in website navigation, product information, checkout processes, and customer service response times.
5. eCommerce Performance Metrics Management: Track and analyze key performance indicators (KPIs) such as sales, website traffic, conversion rates, as well as ROI for all online marketing effort in close collaboration with the marketing department.
6. Team Management and Collaboration: Manage and lead the Marketplace team in setting, tracking, and achieving KPIs. Foster collaboration with other departments, such as marketing and logistics, to ensure alignment with broader company goals.
7. Hands-on Support: Provide direct assistance to the Marketplace, Social Commerce and website teams during peak periods, including handling customer inquiries and order processing.

1. Bachelor’s Degree in Business, Marketing, or related field
2. At least 1-3 years of proven experience in e-commerce management
3. Strong understanding of online sales strategies, performance metrics, and customer service operations
4. Experience in the consumer audio / musical instruments industry or marketplace industry or modern trade industry is a plus.
5. Fluent in Thai language, both written and spoken
6. Able to communicate in English with non-Thai speaking colleagues and contacts
7. Leadership experience with the ability to manage and develop the team
8. Analytical mindset with the ability to interpret data
9. Excellent communication and organization skills

• Pro Luncheon
• Staff training and development
• Marriage gift
• Ordination gift
• 5-day work week
• Social security
• Health insurance
• Accident Insurance
• ผ่อนชำระสินค้าที่บริษัทฯจำหน่ายได้สูงสุด 3 เดือน
• Ordination leave
• วันหยุดประจำวันเกิด Birthday Holiday
• สวัสดิการซื้อสินค้าและบริการที่บริษัทจัดจำหน่ายในราคาพิเศษ
• Employee's uniform
• Funeral payment support
• Annual trip or party
• Performance/results-based bonus
• Annual bonus