Customer Service Executive

Aramex (Thailand) Co., Ltd.

Transportation/Logistic

04/02/2026

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Basic Requirements

Full Time

1 - 2 Year

Samutprakarn

Bachelor's Degree

Negotiable

Responsibilities

Job Description

- Taking care of customer for any inquiries such as collection, delivery scheduling, customs regulation to meet customer expectations.

- Coordinate with overall outstanding with oversea to ensure the parcel will be delivered within committed transit time.

- Monitoring case in GCS, Live chat, and Service Desk.

- Solving the problem shipment during in transit such as clearance and delivery problems.

- Escalating to related sections to improve the service quality.

- Handling the return and claim processes, ensuring they are executed smoothly and in accordance with company policies.

Requirements

Qualifications

- Thai nationality, Male, Female, 24-30 years old

- Bachelor’s degree

- At least 1-2 years’ experience in shipping, customer service on freight forwarder business or shipping

- Sea or Air import and export experiences.

- Good command of English for documentary and email

- Have computer skill, well-organized on multiple tasks, hardworking and patience

- Have serviced mind, solutions person, and able to work under pressure.

- Good Attitude, positive interpersonal skill, well-organized and able to work as teamwork.

Welfare and Benefits

Dental Treatment
Life insurance
Vacation Leave 20 Days / Year
Provident Fund
Staff training and development
Overtime
Social security
Health insurance
Accident Insurance
Ordination leave
Employee's uniform
Performance/results-based bonus

Aramex (Thailand) Co., Ltd.

About Company

We are a new international logistics and transportation company in Thailand. Established in 1982 as an express operator, the company rapidly transformed itself into a global brand recognized for its customized services and innovative multi-product offering. Today our network encompasses more than 353 offices and employs over 12,300 people offering comprehensive logistics and transportation solutions to both retail and wholesale customers worldwide.

We are looking for a person who would like to challenge on this new company on the position;