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Focus Media Thailand Co.,Ltd.Focus Media Thailand Co.,Ltd.

About Company
        Focus Media is the largest offline advertising solution provider in Global. Our goal is to be the partner of choice for the national leading brands by helping them connect with consumers and embrace data across a host of multi-platform inner-building channels. China's largest elevator and cinema media group. IPO in 2005 on NASDAQ was the first among Chinese advertising company. Nowadays, we are covers 300 cities and 400 million urban mainstream people view ever day in CHINA.
       
Focus Media (Thailand)
 Focus Media Thailand as one of the oversea branches, now has over 9,000 screens installed in condominiums & office buildings in Bangkok influencing over 1.9 million metropolitan elites each day, the number of screens and coverages are still soaring rapidly.
Locationเลขที่ 11/1 อาคาร เอไอเอ สาทร ทาวเวอร์ ห้องเลขที่ 1406 ชั้นที่ 14 ถนน สาทรใต้ แขวง ยานนาวา เขต สาทร กรุงเทพมหานคร 10120
Contact person-
Telephone098-269-5129
Website
  • https://www.focusmediath.com/

Report
You Say HR Say LogoSee ReviewsApply Now

Customer Service Supervisor

Focus Media Thailand Co.,Ltd.
13/01/2026
You Say HR Say LogoSee ReviewsApply Now

View this job in new tab

Basic Requirements
Full Time
3 - 5 Year
Bangkok
Bachelor's Degree
Negotiable

Responsibilities
1. Relationship Management and Service Operations
• Develop and implement customer service strategies, focusing on B2B client care (building management).
• Oversee and manage all customer communication channels (LINE, telephone, email) to ensure timely and professional responses.
• Serve as the primary point of escalation for complex or high-priority customer issues.
• Build and maintain strong, lasting relationships with key contacts at the client
buildings/premises to ensure service continuity and maximum satisfaction.

2. Reporting and Documentation Management
• Prepare and present comprehensive monthly service reports, including key performance indicators (KPIs), to senior management.
• Oversee the accurate preparation and submission of financial and administrative documents related to client accounts and service agreements.
• Analyze service data to identify trends, areas for improvement, and potential risks to client relationships.

3. Problem Resolution and Cross-Functional Coordination
• Lead the resolution of complex service issues, coordinating closely with relevant internal departments (e.g., Operations, Finance, Legal) to ensure quick and effective solutions.
• Establish and maintain clear communication protocols between the customer service team and other business units.

4. Team Management and Leadership
• Supervise, mentor, and evaluate the performance of Customer Service Officers.
• Manage team workload and scheduling to ensure adequate service coverage.
• Conduct regular training sessions to ensure the team is knowledgeable about products, service standards, and problem-solving techniques.

Requirements
  • Bachelor's Degree in a related field.
  • Minimum 3-5 years of experience in customer service or a related field, with at least 1 year in a supervisory or managerial role.
  • Excellent communication, negotiation, and interpersonal skills.
  • Proven ability to lead a team and manage complex, high-stakes situations.
  • Strong analytical skills for reporting and data-driven decision-making.
  • Superior attention to detail and organizational skills.

Welfare and Benefits
  • ประกันชีวิตกลุ่ม
  • พักร้อนประจำปี
  • Vacation Leave
  • Overtime
  • Accommodation allowance (in other provinces)
  • 5-day work week
  • Social security
  • Health insurance
  • Accident Insurance
  • Flexible working hours
  • Ordination leave
  • Employee's uniform
  • เงินช่วยเหลือค่ารักษาพยาบาล
You Say HR Say LogoCompany reviews about ‘Good Life Good Work Good Pay Good Community’
Employee reviews scoreFrom 1 Reviews
Above Standard
Good Life4.2
Good Work4.5
Good Pay1.7
Good Society4.5

Employee reviews
Focus Media Thailand Co.,Ltd.
Human Resources<1 years, Current
5.0
Good Life4
Good Work4.5
Good Pay3
Good Society4.5
ยังไม่เคยมีความคิดว่าไม่อยากไปทำงานประทับใจบรรยากาศการทำงานที่สนุกสนานและเพื่อนร่วมงาน ทุกคนเป็นมิตรสนิทกันเร็ว ให้ความร่วมมือ ช่วยเหลือกันค่อนข้างมาก
Good Life
Vacation Leave
Easiest to take a leave at work
Supports the development of employees' quality of life
4/5
Supports the development of vision and personal lifestyle
3/5
Working hours per day
8
Good Work
Challenge
5/5
Opportunity to perform important tasks
5/5
Encourages professionalism
5/5
Standard management practice
3/5
Good Pay
Salary increase
No salary increase
Bonus per year
No bonus
Perks and benefits satisfaction
3/5
Pay level
Group of companies with average salaries
Good Society
Workplace community
5/5
Politics
Low
Colleagues
5/5
Supervision by superiors
4/5
21/02/2025
Read all reviews ofFocus Media Thailand Co.,Ltd.

Company reviews
Focus Media Thailand องค์กรรุ่นใหม่ไฟแรง🔥 เป็นหนึ่งในสาขาต่างประเทศของธุรกิจสื่อโฆษณาในลิฟต์ที่ใหญ่ที่สุดในโลก เราขับเคลื่อนภารกิจสำคัญ นั่นคือ การพลิกโฉมการโฆษณาแบบเดิม ๆ โดยใช้พื้นที่บริเวณลิฟต์และโถงรอลิฟต์ที่มีอย่างจำกัดและเป็นเอกลักษณ์เฉพาะตัว ปัจจุบันในไทยมีจอของเรามากกว่า 10,000 จอ ครอบคลุมพื้นที่กทม. และปริมณฑล
View HR SAY ofFocus Media Thailand Co.,Ltd.
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