Role & Responsibility
The primary goal of services excellence is to drive revenue growth by enabling the sales team to effectively sell the company's products or services.
Job Description
• Pre-Sales Support: understand customer needs, and develop tailored solutions
• Technical deep product/service knowledge of SDWAN, Firewall, Voice/SMS and Anti-DDoS, staying current on industry trends and competition.
• Technical insight assessment with customer
• Solution Design Assistance: Provide and consult presale for the high-level solution design period.
• Sales Support: Assist in closing deals by providing technical expertise.
• Qualifying leads to determine potential project
• Technical Presentations Support: Support and provide technical information to major projects & customers.
• Pre-Quoting the Professional services cost, after sales and Manage services
• Product & services cost negotiation with vendor
• Project BOQ: Professional services cost proposal and quoted to services sales
• Create final solution design and BoM
• RFP/RFI Responses: Lead technical responses to RFPs/RFIs.
• Acquiring a new vendor/SI/Outsources for out-of-scope and special project implementation, after sales support
• Training & Enablement: Train the sales and pre-sale team in product features and competitive positioning.
• Post-Sales Support (Sometimes): May assist with initial implementation or onboarding.
• Project document hand over and transfer