It Support

• Technical Support: Provide first-line technical support for hardware, software, network, and other IT-related issues, ensuring timely resolution.

• On-Site Support & Travel: Be available for regular travel to provide on-site training services, as well as to support users at various locations.

• Project Support: Assist with the setup and support of IT equipment for specific projects, ensuring all technological aspects are operational and meet project requirements.

• Facilitate Communication: Act as a liaison between overseas developers and end-users (both internal and external), ensuring effective communication and a seamless transfer of technical information.

• Training & Workshops: Conduct and deliver training programs, workshops, and tutorials to help internal users and customers enhance their understanding and proficiency in using IT systems.

• Training Material Design: Assist in designing and developing training materials and resources for end-users.

• Software integration: Being able to study implementation of new software projects which are going to be distributed to the customers in the future.

• Education: Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent experience.

• Experience:

• 1 year experience in IT support or a similar role.

• Technical Skills:

• Proficiency in Windows, Linux, MacOS, iOS and Android environments.

• Experience with Microsoft 365, including Outlook, SharePoint, and OneDrive.

• Knowledge of network troubleshooting, VPNs, and firewalls.

• Familiarity with ticketing systems for tracking support requests.

• Language Skills:

• Fluent in Thai (required).

• Intermediate English (able to communicate problems, learn and write training material).

• Soft Skills:

• Strong communication and presentation skills, with the ability to explain complex technical concepts to non-technical users.

• Excellent problem-solving skills and ability to work under pressure.

• Ability to manage multiple tasks efficiently and prioritize based on urgency.

• Willingness to travel regularly for on-site support and training sessions.