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COEO CO., LTD.COEO CO., LTD.

About Company
Pattaya, Chonburi Province, a major tourist destination in Thailand, is preparing to fully transform into a "Healthy City" with the launch of the "Ease Orthopedic Hospital" project. This new orthopedic hospital is the result of a collaboration between two local businessmen: Mr. Chalermpol Khonchaem, CEO of Baan Amphoe Holding Co., Ltd. and Kraftwork Co., Ltd., developers of ultra-luxury real estate projects, and Ms. Pornpana Rattanachet, Managing Director and operator of the LK Group Pattaya hotel business. The hospital, along with a team of orthopedic surgeons, aims to improve the quality of life for people in the Eastern region and meet the health needs of the steadily growing elderly population.

The "Ease Orthopedic Hospital" project was developed to meet the needs of Eastern residents and tourists by offering quality, accessible medical services, covering everything from prevention, treatment, rehabilitation, and health check-ups via the "Check Station" center. The hospital focuses on personalized care for the elderly with osteoarthritis, a high-growth population in the Eastern region, as well as those seeking bone and joint disease prevention, athletes seeking injury rehabilitation, regular exercisers, and working adults struggling with office syndrome. Using modern medical technology under the concept of "Integrated Care & Value-based Care" that emphasizes treatment results and efficiency in sustainable health care.
Job Location
Location66/44 หมู่ที่ 9 ตำบลหนองปรือ อำเภอบางละมุง จังหวัดชลบุรี 20150
Contact personwattana
Telephone-
Website
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Senior nurse OR / ER / ICU

COEO CO., LTD.
Hospital
Yesterday
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Basic Requirements
Full Time
20 Year
Chonburi
Bachelor's Degree or Higher
50,000 - 60,000 baht/month

Responsibilities
1. Pre-Opening Phase
1.1 OPD System Planning and Standards
• Design the work structure and service processes in the outpatient department (Patient Flow Design), from registration, waiting to see a doctor, making appointments, and payment.
• Develop Standard Operating Procedures (SOPs), workflows, and a Service Manual for the OPD team in accordance with JCI or HA standards.
• Plan the use of the Hospital Information System (HIS) and related IT tools, such as queue systems and online appointment systems.
1.2 Customer Experience (CX) Design
• Design the patient journey mapping to ensure fast, convenient, and safe services.
• Establish Service Excellence standards for OPD personnel and front-desk and call center staff.
1.3 Team Development and Recruitment
• Define the OPD team structure, job descriptions, and KPIs for all team positions (e.g., OPD Nurse, Receptionist, and Call Center Staff).
• Recruit, select, and train OPD personnel to ensure readiness before the hospital opens.
• Plan a training program for patient and customer service. Care and HIS System Usage
1.4 System Testing and Preparation
• Collaborate with the IT and Facility teams to conduct real-world system testing (Simulation/Dry Run) of OPD operations.
• Inspect and prepare equipment, medical devices, and OPD space for readiness.
1.5 Work Plan and Report Preparation
• Prepare the OPD Operational Plan for the first 6-12 months.
• Coordinate with the Marketing team and Medical Director to prepare for OPD service launch and package promotions.
________________________________________
2. Post-Opening Phase
2.1 OPD Operations Management
• Supervise the OPD team to provide services in accordance with quality and safety standards.
• Manage patient flow and waiting time to reduce waiting times and increase service efficiency.
• Manage doctor and examination room scheduling. Prepare for the growing number of patients.
2.2 Quality and Compliance Management
• Monitor operations to ensure compliance with HA or JCI standards.
• Analyze problems and develop service processes (Continuous Improvement / Kaizen).
• Conduct patient satisfaction surveys and analyze results for service improvement.
2.3 Team and Service Culture Development
• Continuously train and develop personnel skills, such as Patient-Centered Care, Service Mindset, and Complaint Handling.
• Supervise performance evaluations and set KPIs for OPD staff.
2.4 Data and Report Management
• Prepare reports on outpatient statistics, appointments, problems, and patient feedback.
• Analyze patient data to help plan service development and expansion.
2.5 Cost and Budget Management
• Develop and control the OPD department budget for efficiency.
• Manage resources, both personnel and equipment, for cost-effectiveness and adequacy.
2.6 Patient Relations Management
• Receive patient complaints and resolve them professionally.
• Work with the Marketing and BD teams to create positive patient experiences and satisfaction.

Requirements
Qualifications
• Bachelor's or Master's degree in Nursing, Hospital Administration, or a related field
• At least 7-10 years of experience in OPD or outpatient department management (experience in a premium private hospital is preferred)
• Knowledge of Hospital Standards (HA/JCI), HIS systems, and Patient Flow Management
• Excellent planning, problem-solving, and communication skills
• Leadership and management skills for large teams (20-50 people or more)
• Good English language skills (listening, speaking, reading, and writing)

Welfare and Benefits
  • Provident Fund
  • Staff training and development
  • Fuel/transportation fees
  • Recreational allowance
  • Telephone bill allowance
  • 5-day work week
  • Social security
  • Health insurance
  • Flexible working hours
  • Performance/results-based bonus
  • Annual bonus
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ร่วมเป็นส่วนหนึ่งของโรงพยาบาลเฉพาะทางด้านกระดูกและข้อ ที่เติบโตเร็วที่สุดในพัทยา! ทำงานกับทีมมืออาชีพ สภาพแวดล้อมทันสมัย สวัสดิการครบ พร้อมโอกาสเติบโตในสายงานเฉพาะทาง
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