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Gemini Personnel Recruitment Co.,Ltd.Gemini Personnel Recruitment Co.,Ltd.

About Company
Gemini Personnel Recruitment Co., Ltd. is situated in the district of Laem Chabang. The company is licensed by the Ministry of Labour and part of the Gemini group. Gemini Personnel Limited was established in Hong Kong in 1983 and has grown to become Hong Kong’s leading recruitment company with offices in Central and Kowloon. Gemini also has a strong China presence with a joint venture company, J.M. Gemini, in Shanghai, Beijing, Guangzhou and Shenzhen, as well as offices in Singapore and Thailand. We are affiliated internationally through our association with National Personnel Associates of the U.S. We currently source candidates for permanent and temporary roles in a variety of discipline and sectors within the whole Thailand.

For more information please visit us at: http://www.gemini-global.com/
LocationNo. 53, Unit 8 1/F, Moo. 5, Sukhumvit Road, T. Tungsukla,A. Sriracha, Chon buri, 20230, Thailand
Contact personHuman Resources Department
Telephone088-9838995
Website
  • https://www.gemini-global.com

Report
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Customer Service Manager

Gemini Personnel Recruitment Co.,Ltd.
01/12/2025
You Say HR Say LogoSee ReviewsApply Now

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Basic Requirements
Full Time
5 - 10 Year
Rayong
Bachelor's Degree or Higher
60,000 - 100,000 baht/month

Responsibilities

Job Introduction:

Our client is a global B2B manufacturer establishing a new, state-of-the-art facility specializing in essential components and materials critical to high-volume consumer goods (FMCG), as well as the Pharmaceutical and Specialty Chemical sectors. This role is key to building a world-class customer service and logistics function from the ground up, demanding precision and speed.

This role is key to building a world-class customer service and logistics function from the ground up, demanding precision and speed.

Responsibilities:

  • Lead a multi-site Customer Service Representative (CSR) team spanning Thailand, Indonesia, and India.
  • Drive essential internal coordination between the new Rayong plant, the Sales team, and the APAC leadership to ensure smooth project execution and accurate customer communication.
  • Regional Logistics & Supply Chain Management (FMCG Focus):
  • Oversee all high-volume Outbound Shipments from the Rayong plant to local Thai customers and international export markets, prioritizing on-time-in-full (OTIF) delivery typical of the FMCG supply chain.
  • Manage Inbound Shipments of products from the regional manufacturing hub (India) to ensure timely delivery and warehousing according to plan.
  • Inventory & Warehouse Planning: Review and approve inbound/outbound shipment plans and coordinate accurate inventory reporting for the Thailand warehouse.
  • Ensure timely preparation of all shipment and import/export documentation, including SAP/ERP system updating.
  • Coordinate import shipments and complete necessary LPI (Tax and Customs) system formalities for product clearance.
  • Conduct internal audits and ensure all team activities adhere to defined Standard Operating Procedures (SOPs) and Quality & Regulatory (Q&RA) norms.
  • Act as the lead point of contact to identify and assess customer needs to guarantee satisfaction and retention.
  • Support Thai customers with fast-paced New Product Developments, including coordinating color matching, artwork development, and providing product samples for quick market trials in collaboration with the regional product development teams.
  • Occasionally visit key customers alongside the sales team to strengthen long-term relationships.


    Requirements
    • Solid experience in managing Logistics or Customer Service within a B2B manufacturing environment.
    • Industry: Proven background in the B2B segment, ideally within FMCG, Food, Pharma, or Chemical sectors.
    • Logistics Expertise: Preference for candidates with a strong understanding of LPI (Customs/Tax Privilege) background.
    • Technical Skills: Proficient user of SAP or other major ERP systems.
    • Demonstrated ability in Stakeholder Management, strong Business English Communication.

    Welfare and Benefits
    • Fixed Bonus
    • Group Insurance
    • Provident Fund
    • 5-day work week
    • Social security
    • Health insurance
    • Accident Insurance
    • Annual bonus
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