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Bangkok Kraft Production LtdBangkok Kraft Production Ltd

About Company
John Hardy
Artisan Handcrafted Since 1975
Drawing inspiration from Bali’s elemental beauty, we are guided by our heritage of artistry and reverence for nature in everything we do.
We Are Artisans Our fine jewelry is an ongoing collaboration amongst our artisan collective. The soul and hand of the maker are expressed in every piece.
We Are Community For us, creation is a collective process fueled by community. That’s why we’re dedicated to ours, which includes over 700 multi-generational artisans in Bali and 500 in Thailand – all masters in the arts of chain weaving, carving, casting, and metalsmithing. With over 1,000 employees worldwide, we have offices in Bangkok, Bali, Hong Kong and headquarter in New York City.
We Are Sustainable As a certified member of the Responsible Jewellery Council, we are committed to ethical practices across our supply chain. We use only reclaimed metals and ethically sourced gemstones as well as Kimberly Process-compliant diamonds.





Job Location
Location19 ซอยเจริญนคร 14 ถนนเจริญนคร แขวงคลองต้นไทร เขตคลองสาน กรุงเทพมหานคร 10600
Contact personHuman Resources Department
Telephone024394554
Website-

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Customer Care Assistant Manager

Bangkok Kraft Production Ltd
Jewelry & Ornaments
02/12/2025•
Less Competitive Jobs
You Say HR Say LogoSee ReviewsApply Now

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Basic Requirements
Full Time
3 - 10 Year
Bangkok
Bachelor's Degree
Depend on qualifications and experience

Responsibilities
  • Review, monitor, and improve repair and after-sales service processes to ensure alignment with SLA and company standards.
  • Coordinate with internal teams, including Repair and Exim, to ensure repair jobs and deliveries are completed on time.
  • Prepare repair quotations, assign job instructions, and track progress through completion.
  • Analyze recurring issues, recommend corrective and preventive actions, and prepare service performance reports.
  • Supervise, train, and support team members to maintain high service quality, communication standards, and operational efficiency.
  • Monitor customer satisfaction and support continuous improvement initiatives.
  • Handle ad-hoc projects and assignments as directed by the Manager.

Requirements
• Education: Bachelor of Science (Gems and Jewelry Technology) or related field
• Language Skills: Proficient in English and Thai, with the ability to communicate clearly and effectively with international customers and internal factory teams.
• Experience: Minimum 5 years of experience in Customer Service, After-sales Service, or related fields including at least 2–3 years in a supervisory or team-lead role, Previous experience in a jewelry business will be considered an advance.


Welfare and Benefits
  • Provident Fund
  • Staff training and development
  • Recreational allowance
  • Work from home
  • 5-day work week
  • Social security
  • Health insurance
  • Accident Insurance
  • Ordination leave
  • Funeral payment support
  • Annual trip or party
  • Performance/results-based bonus
  • Annual bonus
You Say HR Say LogoCompany reviews about ‘Good Life Good Work Good Pay Good Community’
Employee reviews scoreFrom 2 Reviews
Above Standard
Good Life3.5
Good Work2.7
Good Pay2.1
Good Society3.3

Employee reviews
Bangkok Kraft Production Ltd
Administration>1 years, former
3.5
Good Life3.3
Good Work2.5
Good Pay3.5
Good Society3.7
Good Life
Vacation Leave
Easy to take a leave at work
Supports the development of employees' quality of life
3/5
Supports the development of vision and personal lifestyle
3/5
Working hours per day
8
Good Work
Challenge
3/5
Opportunity to perform important tasks
2/5
Encourages professionalism
2/5
Standard management practice
3/5
Good Pay
Salary increase
No salary increase
Bonus per year
1
Perks and benefits satisfaction
4/5
Pay level
Group of companies with average salaries
Good Society
Workplace community
4/5
Politics
Low
Colleagues
3/5
Supervision by superiors
4/5
11/05/2020
Read all reviews ofBangkok Kraft Production Ltd
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