Guest Experience Host (Madame Tussauds Bangkok)
Merlin Entertainments Co., Ltd. (Siam Ocean World Bangkok Co.,Ltd)Travel
Today
Full Time
0 - 2 Year
Bangkok
Bachelor's Degree
15,000 - 20,000 baht/month
JOB PURPOSE
To Carry out all front of house guest service activities which includes but not limited to the following duties and any other reasonable duty as directed by your line management;
Madame Tussauds Bangkok will be known as MTBK for the rest of this document
General:
- Has excellent knowledge of the attraction and high level understanding of all products sell in order to answer guests’ questions in detail .
- Ensure the delivery of excellent customer services at all times.
- Provide assistance to guests with special requirements, i.e., disable guests, those not feeling well, lost property, etc
- Responsible for end of day cashing up tills under supervision of Assistant Manager - Guest Experience / Operations Manager in all respective areas such as box office, photography selling counters, retail and souvenir shop
- Has excellent knowledge of the attraction and high level understanding of all products sell in order to answer guests’ questions in detail
- To training new staff, retain and be a good role model as a Team leader .
- Perform the day to day processing of cash and non-monetary transactions to ensure that all related data and documents are monitored, up to date and accurate manner.
- Check and verify void transactions and prepare weekly and monthly void report to the Guest Manager.
Interpretive function:
- To be a guide in MTBK and to suggest and offer advice on the product of company i.e.
- To take care Education group both of Thai and English speaking and service customer at all activity area and any added on education programs
- To provide interpreting and/or translating services for visitors in the facility includes field trips, assemblies, counselling sessions, club meetings, extracurricular activities, and other educational settings.
- To facilitate communication through use of Thai, spoken English, cultural mediation, and knowledge about visual accessibility.
Retail & F&B function:
- To suggest and sell food, beverage and souvenir for product up-selling
- To sell and up-sell admission ticket and any promotion package (commission provided)
- To manufacture and sculpt wax hand figures and upsell to customers
- Working across the variety of retail and café areas across the facility
- To assist in the running and supervision of the 4D Theatre
- Stock up shelves and maintain displays under the supervision of Assistant Manager – Guest Experience / Operations Manager
- Provide assistances for stock taking as and stock check at store room the end of the month
- To offer great service and encourage the usage of the end of visit survey in the retail outlet
- When required to be able to answer telephone calls and take bookings in the absence of the reservations team
- To provide excellent communication and service at all times
Ticket and Souvenir Shop
- Highlighting benefits of products to guests in order to increase sales
- Stock up shelves and maintain displays under the supervision of Assistant Manager – Guest Experience / Operations Manager
- Provide assistances for stock taking as and when necessary
- Keep display shelves and all visible areas clean, tidy and easily accessible at all times
- Thorough understanding of all ticket types and actively promote admission
- Enthusiastically raises guests awareness of current promotions Photography
- To encourage guests to have their photograph taken in all photography points in a charming and persuasive manner
- Thai nationality
- Bachelor's degree in any field
- Good command of spoken Thai and English
- Able to work 5 days/week
- Able to work on shift schedule
- Good personality, service-oriented mind
- Good attitude and good team work
- New graduates are welcome.
- Staff training and development
- ค่าคะแนนภาษาอังกฤษ (TOEIC 650)
- 5-day work week
- บัตรผ่านประตู Merlin Magic Pass
- Health insurance
- อาหารกลางวันหากทำงานในวันหยุดนักขัตฤกษ์
- Employee's uniform
- เงินเดือนที่13
Merlin Entertainments Co., Ltd. (Siam Ocean World Bangkok Co.,Ltd)Merlin Entertainments Thailand is part of MERLIN ENTERTAINMENTS plc which is the leading name in location-based, family entertainment. Europe’s Number 1 and the world’s second-largest visitor attraction operator, Merlin now operates 111 attractions, 12 hotels/4 holiday villages in 23 countries and across 4 continents. The company aims to deliver memorable and rewarding experiences to its almost 63 million visitors worldwide, through its iconic global and local brands, and the commitment and passion of its managers and 26,000 employees (peak season).
Merlin currently has fourteen attractions in Asia including Madame Tussauds in Bangkok, Shanghai, Tokyo, Hong Kong, Singapore, Beijing and Wuhan, China; the fantastic LEGOLAND Malaysia Resort with its theme park, hotel and water park; world leading aquaria in Busan, Bangkok and Shanghai, - underlining the company’s position as the world’s biggest global aquarium operator; LEGOLAND Discovery Centre in Tokyo and Osaka, Japan; and Istanbul. New LEGOLAND Parks will also open in Dubai in 2016, and Japan and South Korea in 2017. Visit www.merlinentertainments.biz for more information.
Location991 Siam Paragon, B1-B2 Floor, Rama 1 Road, Pathumwan, Bangkok 10330
Contact personK.Jutamas
Telephone02-842-2014
Website
