Customer Service Advisor Frontline
DHL Express International (Thailand) Ltd.08/11/2022
Full Time
0 - 2 Year
Bangkok (Pathumwan)
Bachelor's Degree
Depend on qualifications and experience
Overall Role Purpose
Confidently and knowledgeably provide the full suite of DHL customer service offerings (e.g. booking, enquiries, shipment status, tracking etc.) to all parties contacting DHL via the customer service hotline and other contact modes.
Key Accountabilities
- Accept and register bookings for DHL services.
- Offer alternatives to customers and potentially turn information calls into sales leads.
- Identify and promote areas with potential for revenue generation to cross-sell, upsell services including value added services (e.g. SI: Shipment insurance, TDD: Time Definite Delivery, EXT: Extended Liability etc.)
- Respond to customers consistently and confidently by providing accurate information in all areas such as custom requirements, transit time and prices.
- Enhance service experience in DHL by exercising professionalism and empathy when dealing with each individual customer’s varying needs and demands.
- Liaise with other departments and Operations on quick and efficient resolution of customer issues and queries.
- Bachelor Degree in Business Administration, Business English or related fields.
- Good command of English (TOEIC > 600)
- Telephone and Communication skills
- Willing to work in shift
- Experienced in Call Center would be an advantaged
- Provident Fund
- Staff training and development
- Overtime
- Marriage gift
- Work from home
- Social security
- Health insurance
- Accident Insurance
- Funeral payment support
- Annual trip or party
- Annual bonus of 1 month(s)
Company reviews about ‘Good Life Good Work Good Pay Good Community’
DHL Express International (Thailand) Ltd.
Join the Winning Team of DHL Thailand, you will get;
More Team Player---------- Cross Functional
Good Environment----------New Office
More Career Growth----------Local & Regional
Good Benefit----------Pay for performance
Employee reviews scoreFrom 4 Reviews
DHL is the global market leader of the international express and logistics industry, specialising in providing innovative and customised solutions from a single source.
DHL offers expertise in express, air and ocean freight, overland transport and logistics solutions, combined with worldwide coverage and an in-depth understanding of local markets, DHL's international network links more than 220 countries and territories worldwide. More than 300,000 employees are dedicated to providing fast and reliable services that exceed customers' expectations.
In 2013, DHL Express International (Thailand) Ltd. won “Aon Hewitt Best Employers 2013 Thailand Awards”.
DHL is 100% owned by Deutsche Post.
Other interesting jobs
5
Dream CompanyFinest
Good Life4.5
Good Work4.6
Good Pay3.7
Good Society4
Employee reviews20/08/2023
Finance>1 years, Current
5.0
Good Life5
Good Work5
Good Pay5
Good Society4.5
ทุกอย่งกำลังเดินยิ้มได้
Read all reviews ofDHL Express International (Thailand) Ltd.