Qualification
1. Bachelor’s degree in business administration, Logistics, Supply Chain, or related fields.
2. 1–3 years of professional experience in Order Management, Inventory Control, Logistics, Supply Chain, Warehouse Operations, or Sales Operations.
3. Experience working in the electronics industry or related fields.
4. Strong analytical and problem-solving skills, with personal resilience and good communication and negotiation abilities.
5. Excellent customer interface skills; results-oriented, with a positive, can-do attitude, and the ability to work effectively under pressure.
6. Ability to communicate in English (written and spoken) and good computer skills, particularly Microsoft Excel.
KPI Requitements
Order Processing & Accuracy
1. On-time Order Creation
- Create orders within 24 working hours from order receipt
- Target: 100%
2. Order Processing Accuracy
- Accuracy of order creation and processing
- Target: 100%
Delivery & Fulfillment Performance
3. Delivery Efficiency (Truck Utilization)
- Average truck utilization rate
- Target: ≥ 80%
4. On-time Delivery (OTD)
- Orders delivered within committed delivery date
- Target: ≥ 95%
Reject & Return Management
5. Reject Rate Control
- Percentage of rejected orders compared to total orders
- Target: < 1%
6. On-time Reject & Return Processing
- Complete reject and return processing within 3 working days
- Target: 100%
7. Aging Reject / Return Orders
- No pending reject or return orders beyond agreed SLA
- Target: 0 overdue cases
Documentation & Compliance
8. POD / ePOD Return On-time
- POD and ePOD returned within defined timeline
- Target: ≥ 98%
9. Documentation Accuracy
- Accuracy of PO, SO, Return SO, CN, and related logistics documents
- Target: 100%
Cost & Resource Control
10. Logistics Cost Awareness
- Support cost-efficient delivery planning and truck utilization improvement
- Target: As per company guideline / improvement plan
Collaboration & Process Discipline
11. Cross-functional Coordination Effectiveness
- Timely issue resolution with Sales, Warehouse, Logistics, and Finance teams
- Target: No repeated issues from the same root cause
12. System & SOP Compliance
- Compliance with ERP, ARK system, and company SOP
- Target: 100% compliance
TCL Electronics (Thailand) Co., Ltd.
