Aftersales Service Manager
Thonburi Phanich Co., Ltd.The Aftersales Service Manager directs the Aftersales team competently and manages the processes of the entire Aftersales Department. By motivating those in the department and ensuring their continuous development, he/she to ensures that the throughput and service revenue targets agreed on with the management are achieved. In line with the strategy of Mercedes-Benz (Thailand), he/she takes action to exploit the Aftersales market potential and to ensure that every customer receives an excellent service experience and its instrumental in that customers are enthusiastic about the Mercedes-Benz brand and Thonburi Phanich Group.
Main Responsibilities
• Responsible for service revenue target achievement through strong team management and process adherence
• Meet key performance indicators and targets for the service, workshop and parts departments
• Plan, manage and control the service budget, reviewing on a monthly basis, highlighting areas of concern to the management team.
• Look for opportunities to increase efficiency of the Aftersales operation and increase vehicle throughputs
• Take actions to sustain, retain and enhance levels of customer satisfaction, whilst sustained profitability
• Monitor and review Customer Satisfaction on a weekly basis highlighting areas of improvement and implementing for a consistent improvement for the future.
• Work with team to develop understanding and implementation of customer focussed environment, setting clear objectives/targets
• Administer and manage all aspects of customer complaints. Deal with any customer complaints pertaining to product reliability, assist customers alike to find resolutions to these complaints.
• Enhance customer satisfaction by providing effective skill & competency to Aftersales service team and resolving technical problems.
• Take ownership for personal development needs in anticipation of Business requirements
• Be proactive in maintaining person, team and dealership professional standards of presentation, implementing improvements where necessary.
Qualifications & Skills;
• Thai nationality
• Preferred: 8-10 years of work experience in the automotive industry.
• Strong understanding of basic automotive techniques related to the repair and servicing of automobiles.
• Experience in workshop management; technical servicing experience would be advantageous.
• Experienced with Dealer Management systems
• Ability to multitask with excellent communication skills.
- Provident Fund
- กองทุนเงินทดแทน
- Staff training and development
- ค่าทันตกรรม
- Fuel/transportation fees
- ตรวจสุขภาพประจำปี
- ประกันกลุ่ม
- Social security
- ปรับเงินเดือนประจำปี
- Employee's uniform
- เงินค่าวิชาชีพ(บางตำแหน่ง)
- Funeral payment support
- เงินช่วยเหลือต่างๆ
- Annual trip or party
- Attendance bonus or other special compensation
- Performance/results-based bonus
- Annual bonus
- โอกาสเข้ารวมพัฒนาฝึกอบรมกับ บริษัท เมอร์เซเดส-เบนซ์ ประเทศไทย