Leader/ Engineer - NOC Shift (Samut Prakan)
Gulf Energy Development Public Company Limited26/05/2024
Full Time
3 - 6 Year
Samutprakarn
Bachelor's Degree or Higher
Negotiable
- Serve as the main contact for network investigations
- Monitor GSA internal networks and data hall environments
- Interpret and address connectivity alerts
- Lead incident management events and create event tickets
- Perform configuration tasks and adhere to security policies
- Research and summarize events, providing reports
- Coordinate with carriers to resolve customer issues
- Provide input for network management optimization
- Troubleshoot and escalate issues as needed
- Deliver timely and accurate end-to-end support
- Document actions and provide peer coaching/training
- Flexible schedule availability, including nights, weekends, and shift rotations
- Strong focus on customer service solutions
- Understanding of various network topologies
- Excellent communication skills via direct contact, phone, email, and documentation/tracking incidents
- Knowledge of OSI Model and troubleshooting techniques
- Familiarity with industry cabling standards and datacenter infrastructure
- Proficiency in interacting with computing systems
- Ability to navigate and utilize ticketing systems effectively
- Comfortable working in a fast-paced environment with professionalism and flexibility
- Punctual, reliable, and able to manage deadlines effectively
- Strong organizational skills
- Familiar with Computer literate with an emphasis on Microsoft Office Suite
- Experience with equipment terminal access applications (Ex.: CRT, Putty, SSH)
- Experience with network monitoring software applications
- We welcome recent graduates and those starting out in their careers to apply for this engineer-level position
- Leader position is reserved for candidates with direct experience only
- Creativity, problem solving skills, negotiation and systematic thinking
- Fluent in English both written and verbal (Minimum 500 TOEIC score)
- Goal–Oriented, Unity, Learning, Flexible
- Provident Fund
- 5-day work week
- Health insurance
- Employee's uniform
- Performance/results-based bonus
Gulf Energy Development Public Company Limited
GULF Group is a holding company that invests in a portfolio of conventional and renewable power generation and distribution businesses, as well as natural gas supply and distribution, infrastructure development projects, and other related businesses.
We are a fast-growing company who integrate innovative strategy, quality resources, premier technologies to achieve the most reliable energy and infrastructure solutions through a collaborative approach, while creating shared values for all our stakeholders in a responsible and sustainable manner.
We stay true to our core values to guide the way we work in every step of the way; goal, unity, learning and agility.
At Gulf, we focus on job satisfaction, well-beings of our people and embrace workplace diversity. Even as we continue to grow domestically and internationally, we value teamwork and we’re committed to retaining a close-knit feel where everyone is like family, regardless of their backgrounds.
We also seek to empower our people to constantly go beyond their limits to take on new roles and challenges across the company. Our success is driven by our people and their commitment to achieving results, therefore we care about how their professional objectives tie into business strategy along with their personal goals.
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