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Smartcruit Consultant Recruitment Co.,Ltd.Smartcruit Consultant Recruitment Co.,Ltd.

About Company
"The Most Trusted Recruitment Agency in Thailand"

SMARTCRUIT Consultant is the new fastest solution in recruitment and consulting service among many international firms in Thailand. Over the past 10 years, we have established well trust and reputation among many International and Thai organizations, providing recruitment for Permanent and Temporary Staffing, Executive Management Searching with proven tracking record.
Smartcruit Consultant is an agile and effective organization. Our team is experienced with diverse recruitment sectors. We listen to our clients with attention and our team always discuss their requirements. As we keep in mind, Meeting client’s needs is our priority and Identifying suitable candidates is our specialty.

"Great Service Mind & Support Consistency"
Job Location
Location496-502 Gaysorn Amarin, Suite No. S5029 – S5030, Unit A ,5th Floor, Ploenchit Road, Lumpini, Pathumwan, Bangkok 10330
Contact person-
Telephone-
Website
  • https://www.smartcruit.co

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Apply Now

OA Management (Collection)(5yrs+ in Finance Industry) (BSM 25-213)

Smartcruit Consultant Recruitment Co.,Ltd.
Trading/Import/Export
Yesterday
Apply Now

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Basic Requirements
Full Time
1 - 5 Year
Bangkok
Bachelor's Degree or Higher
40,000 - 50,000 baht/month

Responsibilities

Company Summary: Finance & Leasing 

Location: Bangkok 

Job Reference: BSM 25-213



Job Description: 


  • Monitor collection targets (cash collection / PTP), evaluate progress, and drive recovery actions when targets fall behind.
  • Assign cases to Outsourced Agents (OA) based on predefined criteria and ensure accuracy in the operating system.
  • Provide daily collection direction and direct coaching to OA management teams and individual agents to maximize performance.
  • Review and validate incentive calculations and ensure fairness and compliance with the incentive scheme.
  • Handle escalations, special cases, and customer complaints related to OA performance, ensuring timely resolution.
  • Conduct performance monitoring, evaluations, and monthly task reallocations for underperforming OAs.
  • Develop and update OA incentive schemes, assessment criteria, and improvement plans.
  • Conduct OA site visits for work environment assessment and performance audits.
  • Search, evaluate, and onboard new OAs as well as manage termination of low-performing partners.
  • Prepare and submit collection performance reports and execute additional tasks as assigned by management.

Requirements
  • Bachelor's degree in Business Administration of other related field
  • At least 5 years of working experience in finance industry engaged in Collection or Debt recovery field
  • Experience in OA Management or work experience at Debt Collection
  • Experience of working as or managing Field Collector or Telecall agent is favorable
  • Experience of managing subordinates
  • Conversational high level of English (TOEIC score 550+)

Welfare and Benefits
  • Provident Fund
  • 5-day work week
  • Social security
  • Annual trip or party
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