Floor Supervisor (3-5yrs+ in Retail Sales, CS, Store Operations) (BSM 25-150)

Company Summary: Fashion Retail 

Location: Bangkok 

Job Reference: BSM 25-150

Job Description: 

• Deliver excellent customer service by assisting customers proactively and resolving complaints or inquiries to achieve the best possible outcomes.
• Drive sales performance by achieving and exceeding targets through effective selling techniques and full utilization of in-store devices such as kiosks.
• Use sales and performance reports (Top Sales, Wall Sales, Branch Trade Review) to support product placement and maximize sales opportunities.
• Maintain high visual merchandising standards to attract, engage, and motivate customers, ensuring stock is clean, well-presented, and compliant with brand guidelines.
• Support training and onboarding of new staff, ensuring smooth induction and understanding of store standards.
• Encourage staff development and progression by assisting with ongoing training and completion of required assessments.

• Bachelor’s degree in Business, Retail Management, or related field is an advantage.
• At least 3-5 years of experience in retail sales, customer service, or store operations
• Strong customer service mindset with proven ability to handle customer inquiries and resolve complaints effectively
• Sales-driven attitude with experience working toward and exceeding sales targets
• Familiarity with using in-store technology such as kiosks, POS systems, or digital sales tools
• Ability to read and apply sales and performance reports to improve product placement and sales results
• Good understanding of visual merchandising standards and brand presentation
• Experience supporting or mentoring new staff during onboarding and training
• Willing to work flexible hours, including weekends and holidays

• Provident Fund
• Social security
• Annual trip or party