Call Center Management
Haier Electrical Appliances (Thailand) Co.,Ltd.- Ensuring agents understand and comply with all call center objectives, performance standards, and policies.
- Consulting agent questions regarding best practices or VOC customer.
- Identifying operational issues and suggesting possible improvements.
- Monitoring and evaluating agent performance, providing learning or coaching opportunities, and taking corrective action, if necessary.
- Preparing reports and analyzing data to assist management as they determine call center KPI.
- Working with other supervisors and management team members to support agents and maximize customer satisfaction.
- Other tasks by assignment.
- Age 25-35 years.
- Bachelor’s degree in business administration or other relevant fields.
- At least 1-2 years of experience in call centers will receive special consideration.
- Is eager and confident in their own capacity and enjoy challenges at work.
- Has good communication and presentation skills, as well as interpersonal skills.
- Good Skills in English and Chinese.
- Provident Fund
- Staff training and development
- Fuel/transportation fees
- Marriage gift
- Per diem
- 5-day work week
- Social security
- Health insurance
- Accident Insurance
- Funeral payment support
- Annual trip or party
- Performance/results-based bonus
- Annual bonus
Haier is a manufacturer of major home appliances in China. As well as manufacturers of IT products such as notebook PCs, mobile phones. Haier products are currently available in countries around the world, including in North America and in Europe. It also has manufacturing facilities located in various countries around the world such as USA, China, and Thailand, meanwhile, Haier also has research and development centers on the world in North America, Europe, Japan and Australia. The research and development has been the advanced technology resources. In order to meet the needs of consumers all over the world quickly notified.
With business expanding each year, Haier has a dedicated staff of professionals that excel in their respective fields. We always welcome talented and hard-working individuals to join our team.
At Haier, you'll find a diverse and engaging work environment where you can contribute your skills and experience while growing with the company. We recognize our employees are our most valuable asset, and we know our success as a company depends entirely on them.
If you think you have the talent, the drive and the dedication to further our success, we invite you to apply to any of our current.