1. Guest Services Management
• Monitor and supervise front desk operations, guest check-ins and check-outs during the night shift
• Address guest inquiries, complaints, and requests promptly and professionally
• Ensure a high level of guest satisfaction and service standards
2. Staff Supervision
• Oversee night shift staff, including front desk, security, and other operational personnel
• Provide guidance, training, and support to night staff
• Conduct performance monitoring and ensure adherence to company policies
3. Security and Safety
• Ensure the safety and security of guests, staff, and property during night hours
• Monitor security systems, patrols, and emergency procedures
• Respond to emergencies and coordinate with relevant departments as required
4. Operational Oversight
• Review and report on night operations, incidents, and operational issues
• Coordinate with other departments to ensure smooth transitions between shifts
• Maintain accurate records and documentation of night activities
Reignwood Holding Co., Ltd.
