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Black Monster Studio Co., Ltd.Black Monster Studio Co., Ltd.

About Company
A one-stop hub for end-to-end digital solutions and innovations. We provide a plethora of services including Software Development, Call Centre Operations, Game Development and Digital Marketing through our capable and creative team, serving you as a stellar Business Process Outsourcing (BPO) hub.
Job Location
Location35 Wannasorn Building Room No. 903, 9th Floor, Phaya Thai Road, Thanon Phaya Thai, Ratchathewi, Bangkok 10400
Contact personMananya
Telephone084-205-0440
Website-

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Customer Service Agent

Black Monster Studio Co., Ltd.
Yesterday
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Basic Requirements
Contract/Temp
0 - 3 Year
Bangkok (Phyathai)
Bachelor's Degree
25,000 - 30,000 baht/month

Responsibilities

Job Descriptions:

• Responds to live chats professionally and answer customers' enquiries
• Acquire detailed knowledge and understand the operation to resolve customer issue and promote good customer experience.
• Handle customer complaints, to provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Support any other ad hoc or administrative duties as assigned related to customer service from time to time.
• Ensure customer satisfaction and provide professional customer support.


Requirements

Requirements:

• Minimum of 1-year experience in any customer service industry, preferable in a virtual environment. 
• Able to work in fast paced environment, independent, customer focused, result oriented & disciplined.
• Ability to multi-task, prioritize, and manage time effectively.
• Creative thinking and problem-solving skill.
• Agree to sign a confidentiality agreement to protect customer and company benefits.
• Equipped with a stable internet connection with a minimum speed of 10mbps speed as this is a work from home position.
• Able to work on 24/7 rotating shifts, during weekends and public holidays.
• Thai Nationality, ability to communicate in English will be a plus.


Welfare and Benefits
  • Staff training and development
  • Work from home
  • 5-day work week
  • Health insurance
  • Performance/results-based bonus
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