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Gearinc Services (Thailand) Co., Ltd.Gearinc Services (Thailand) Co., Ltd.

About Company
Gearinc Services (Thailand) Co., LTD.    

We are renowned BPO (Business Process Outsourcing) Service Provider, operating with offices strategically located throughout . Southeast Asia and expanding our presence worldwide. Our company stands out by assembling a team of exceptionally creative and talented professionals from diverse backgrounds across the globe. With their extensive experience and adherence to international standards, our team sets the foundation for our success. However, this is just the beginning of our journey towards delivering exceptional services to our clients. 



Job Location
Location246 อาคาร ไทมส์ สแควร์ ห้องเลขที่ 11-01 ชั้นที่ 11 ถนน สุขุมวิท แขวง คลองเตย เขต คลองเตย กรุงเทพมหานคร 10110
Contact personHR - Recruitment Team
Telephone093-613-9749
Website
  • https://www.gearinc.com

Report
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Find jobsApply jobsGearinc Services (Thailand) Co., Ltd. jobsCustomer Services jobsI.T. - Software/Telecommunication jobsBangkok jobsNakhonpathom jobsNonthaburi jobsPathumthani jobsSamutprakarn jobsSamutsakhon jobs

Quality Analyst

Gearinc Services (Thailand) Co., Ltd.
Urgently Required!Only English resume will be considered.
I.T. - Software/Telecommunication
04/12/2025
You Say HR Say LogoSee ReviewsApply Now

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Basic Requirements
Full Time
1 - 7 Year
Bangkok and its Vicinity
Bachelor's Degree or Higher
Negotiable

Responsibilities

Job Description

  • Conduct daily monitoring, reviews and assessments, prepare documentation, measure quality performance of moderators
  • Review track and manage implementation & efficiency of all quality monitoring procedures and systems
  • Conduct reviews of individual / team capability to ensure quality performance met targets + provide ongoing training on new policies
  • Review client claims and non-compliance issues
  • Conduct data analysis to identify areas for improvement
  • Identify and implement best practice appropriate and applicable to improving overall quality
  • Develop, recommend and monitor corrective & preventive actions
  • Evaluate and audit team quality including both internal and external reports
  • Check and validate findings, implement appropriate corrective actions
  • Maintain standards and performance quality for all service provided
  • Maintain good communication with development teams to improve business processes
  •  


Requirements
Requirement
  • Bachelor’s Degree or Higher in any fieled.
  • 1 years’ experience in Content Moderator, QA or any position in Customer Services is advantage.
  • New Gards are welcome
  • Good at English communication (Eng - C1 Level +)
  • Proficient at detecting patterns, observing and interpreting data, integrate new information and decisions based on data-oriented
  • Proficient skills with MS Office and Google Products
  • Experienced with giving / providing training of any kind
  • Works independently with minimal supervision

Welfare and Benefits
  • Contribution to the overall mental health and wellness of the community.
  • Fulfilling and rewarding work helping individuals improve their mental well-being.
  • 5-day work week
  • Social security
  • Health insurance
  • Flexible working hours
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