AXTRA Happitat, Officer - Customer Experience (Chinese Skill) - CP Axtra Public Company Limited (Lotus's)
CP Axtra Public Company Limited (Lotus's) · Bangkok, Samutprakarn
- Location
- Bangkok, Samutprakarn
- Salary
- 23,000 - 30,000 baht/month
- Job Type
- Full Time
- Work Type
- Onsite
- Education
- Bachelor's Degree or Higher
- Posted
- 23/10/2026
Responsibilities
- Provide information and guidance to customers regarding mall services and benefits
- Coordinate with internal departments and retail tenants to resolve customer issues or inquiries
- Collect customer feedback and data for management review and service improvement
- Prepare service reports summarizing daily interactions and key customer insights
- Greet and assist Chinese-speaking customers with fluent Chinese communication skills
- Adhere strictly to the established customer service standards of the shopping center
Qualifications
- Bachelor's degree or higher in a service, management, or language-related field
- 3-5 years of experience in customer service or coordination roles
- Excellent proficiency in Chinese language communication (HSK 5 or equivalent)
- Good command of both Thai and English languages
- Strong interpersonal skills with a service-oriented mindset
- Ability to work in shifts and on weekends as per operational requirements
- Previous experience in the retail mall or hospitality industry is a plus.
Benefits
- Provident Fund
- Staff training and development
- Employee's uniform
- 5-day work week
- Annual bonus
- Social security
- Health insurance
- Accident Insurance
About CP Axtra Public Company Limited (Lotus's)
Tesco is one of the world's largest retailers with a team of over 500,000 employees. Today, we operate in 12 markets internationally including Thailand where we have had a very strong presence for 21 years.
629/1 Nawamintr Road, Nuanchan, Buengkoom, Bangkok 10230
