HAPPITAT Customer Experience (Chinese Skill - HSK 5+) - CP Axtra Public Company Limited (Lotus's)
CP Axtra Public Company Limited (Lotus's) · Samutprakarn, Bangkok
- Location
- Samutprakarn, Bangkok
- Salary
- Depend on qualifications and experience
- Job Type
- Full Time
- Work Type
- Onsite
- Education
- Bachelor's Degree
- Posted
- 17/09/2026
Responsibilities
- Tracking customer experiences and communicate across online and offline channels, devices, and touchpoints.
- Guiding customer by providing directions, information about stores, facilities, services, and events within the shopping mall.
- Proactively engage with customer and addressing customer inquiries, complaints, and concerns regarding the mall's facilities, services, or specific stores via various channels.
- Collaborating with all departments, as well as the production, marketing, and sales teams to enhance customer services and brand awareness.
- Provide customer service when complaints arise and help find the best solutions to make customer satisfied
- Escalating complex issues or unresolved complaints to higher levels of management for further resolution when necessary.
- Monitoring for any security concerns, coordinating with security personnel to ensure a safe and secure environment for customer.
- Monitoring and reporting maintenance issues, coordinating repairs, and ensuring that the mall's facilities and amenities are properly functioning.
- Providing feedback to improve services and facilities or processes based on recurring customer inquiries or issues.
- Be part of training sessions for outsource, existing touchpoint employees, or specific departments.
- Analyzing customer feedback on touchpoint, as well as preparing reports.
- Supportive of other working and tasks as assigned
คุณสมบัติผู้สมัคร
Qualifications
- At least 2 years' experience as a customer experience specialist, or a similar customer support role.
- Extensive experience in gathering and interpreting customer experience information.
- Solid knowledge of customer engagement platforms and channels
- Exceptional interpersonal skills and a client-centered approach
- Great organizational and time management abilities, Superb communication, collaboration, and problem-solving skills.
- Proficiency in the Chinese language is highly regarded and would be beneficial
Benefits
- 6-Day work week
- Provident Fund
- Staff training and development
- Employee's uniform
- Annual bonus
- Social security
- Health insurance
- Accident Insurance
About CP Axtra Public Company Limited (Lotus's)
Tesco is one of the world's largest retailers with a team of over 500,000 employees. Today, we operate in 12 markets internationally including Thailand where we have had a very strong presence for 21 years.
629/1 Nawamintr Road, Nuanchan, Buengkoom, Bangkok 10230
