HAPPITAT Contact Center (TOEIC 650+) - CP Axtra Public Company Limited (Lotus's)
CP Axtra Public Company Limited (Lotus's) · Samutprakarn, Bangkok
- Location
- Samutprakarn, Bangkok
- Salary
- Depend on qualifications and experience
- Job Type
- Full Time
- Work Type
- Onsite
- Education
- Bachelor's Degree or Higher
- Posted
- 24/09/2026
Responsibilities
- Handle customer inquiries and provide accurate information via phone, email, chat, and other communication channels.
- Provide professional and friendly customer service in both Thai and English.
- Handle customer complaints and concerns, and provide appropriate solutions.
- Coordinate with relevant internal teams to resolve customer issues and ensure timely follow-up.
- Record and update customer information and case details in the system.
- Follow up on pending cases and ensure a smooth customer experience.
- Support other customer service-related tasks as assigned.
Qualifications
- Bachelor’s degree in any field.
- Good command of spoken and written English. (TOEIC score of 650 or above)
- Strong communication and interpersonal skills.
- Service-minded, proactive, and able to handle customer concerns professionally.
- Good problem-solving and coordination skills.
- Experience in Contact Center, Customer Service, Hospitality, Retail, or related fields is a plus.
Benefits
- Provident Fund
- Staff training and development
- Employee's uniform
- 5-day work week
- Annual bonus
- Social security
- Health insurance
- Accident Insurance
About CP Axtra Public Company Limited (Lotus's)
Tesco is one of the world's largest retailers with a team of over 500,000 employees. Today, we operate in 12 markets internationally including Thailand where we have had a very strong presence for 21 years.
629/1 Nawamintr Road, Nuanchan, Buengkoom, Bangkok 10230
