Customer Service & Operation Officer - WOODY WORLD CO.,LTD.

About the role

This role involves managing customer relationships and e-commerce operations across online channels and marketplaces. You will handle customer inquiries, resolve complaints, manage orders, and drive sales through effective communication and problem-solving.

Key responsibilities

• Provide attentive customer care, accurate information, and manage orders across online and e-commerce channels via chat, phone, and company channels, with strong sales closing abilities and customer follow-up systems

• Receive and resolve customer issues and complaints, coordinate with relevant parties, and follow up until resolution while keeping customers informed of progress

• Respond to comments and maintain the company's online media appropriately and promptly to build good customer interactions

• Understand market trends and product information in depth, provide consultation, and solve customer problems effectively

• Analyze sales data including Conversion Rate and Average Order Value (AOV), and propose improvements to sales closing and upselling to meet company targets

• Manage CRM and Membership systems including member data, purchase history, and benefits according to company conditions

• Ensure accuracy of purchase orders and backend systems, coordinate order summarization and data verification for fulfillment and shipping, and track delivery and resolve issues

• Prepare weekly reports and analyze consumer insights, proposing opportunities to increase sales and develop service features

• At least 2 years of experience in Customer Service, E-commerce Operation, and CRM

• Able to use LINE OA and Marketplace with basic knowledge of AI Chatbot

• High sense of responsibility, attention to detail, proactive in follow-up, and open to feedback for self-development

• Good interpersonal skills, positive outlook, able to handle pressure well, and calm demeanor

• Willing to learn new things and adapt to market and technology changes

• Basic English communication skills and proficiency with Microsoft Word, Excel, Google Sheets, and PowerPoint

• Able to apply AI to improve work efficiency and continuously learn and implement new tools

• Experience in food supplements, beauty, or health business sectors will be given special consideration

Woody World Company has been well known as one of the leading media that specialised in creating shows and able to engage exclusivities such as top tier celebrities and super contents hosted by Woody Milintachinda that would never found elsewhere. 

Moving forward to the new digital age era, we aim to be one of the leading content creator where we focus on the value of content to be delivered on all platforms.  Therefore, the company values the creativity and originality of idea where it will endlessly impact communities for the betterment that will lead to ultimate change. Of course, this is not an easy mission that's why we are looking forward to having the "GREAT ENERGY TALENT" who are compassionate and highly creative to join us for driving the change to our society and eventually to the world. 

It would be our great pleasure to have a chance to work with you people who possess invaluable skillset and growth mindset to keep them hungry to learn new things all the time.